Operations Coordination Manager

🌱 Purpose-Driven Work: Make a real difference by contributing to a more sustainable future in global logistics and healthcare.

🚀 Innovation at Heart: Work with cutting-edge technology and be at the forefront of supply chain innovation.

🌎 Stronger together: Join a supportive team of talented individuals from over 40 countries, where we work together every step of the way.

💡 Growth Opportunities: We believe in investing in our people – continuous learning and development are key pillars of SkyCell.

🏆 Award-Winning Culture: Join a workplace recognized for its commitment to excellence with a ‘Great Place to work’ award, as well as a Platinum Ecovadis rating highlighting our sustainability and employee well-being.

Lead regional operations for Australia , Korea, Japan and China with potential to expand

Manage and supervise Service Centers, ensuring compliance with company SOPs and local regulations

Own supplier/partner performance: track KPIs, run QBRs, and drive CAPA/escalation resolution

Ensure adherence to customer SOPs, government filings, customs requirements, and quality standards

Coordinate end-to-end logistics and freight forwarding (order management, customs brokerage, reverse logistics, cost optimisation)

Act as 2nd-level escalation and decision point for daily ops and Control Tower issues

Build, train, and onboard Service Centers, partners, suppliers, and new team members

Create and maintain operational SOPs and team work instructions

Maintain master data accuracy in IT systems and support billing/invoice queries

Support MRO tasks and conduct quality checks and damage assessments on the regional container fleet

Execute short-term setups at new destinations (customs, partner sourcing) and support new Service Center launches

Make short-term stock-to-stock allocation decisions and approve consumption material orders for Service Centers

Collaborate cross-functionally (Sales, CX, Account Management, Procurement) to deliver excellent service and timely RFQs/RFPs

Support process optimization, strategic regional initiatives, and claim management

Participate in customer business reviews, supplier reviews, and industry fairs/exhibitions

Previous experience in an operations, logistics, freight forwarding, or supply chain coordination role

Experience within freight forwarding, transportation, or pharmaceutical logistics is highly desirable

Excellent organisational skills with the ability to manage multiple priorities simultaneously

Proven ability to work effectively under pressure and adapt quickly in a fast-paced, dynamic environment

Strong coordination skills with experience collaborating across multiple teams, functions, and geographical locations

Confident decision-maker who can assess situations quickly and take appropriate action

Professional fluency in English (written and spoken) is essential, additional languages are an advantage

⚡ Flexibility & Balance: Flexible working hours and work-life balance allow you to tailor work to fit your life.

🌟 Recognition & Growth: Opportunities for career advancement in a company that values your contributions.

🌍 Flexible ways of working: Our global teams work across our offices in Zurich, Zug, Hyderabad and Basel, with a mix of on-site, hybrid and remote working. Role-specific locations and working arrangements are detailed above.

🎉 Company-wide Events: Join us for company events to celebrate successes, build teams, and share our vision. Plus, new joiners experience SkyWeek, our immersive onboarding program.

👶 Generous Maternity & Paternity Leave: Support for new parents with competitive maternity and paternity leave.

🏖️ Annual Leave & Bank Holidays: Enjoy a generous annual leave package, plus local bank holidays to recharge and unwind.

We’re not just offering a job; we’re offering a chance to be part of something bigger. At SkyCell, you’ll help build a future where pharmaceutical delivery is efficient, sustainable, and transformative.

Visit http://www.skycell.ch and explore #WeAreSkyCell on LinkedIn