Operations & Office Support
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Key skills for this role
About the Role
PULSE (MENA) is hiring an Operations & Office Support professional for a fully remote role. The position involves administrative and operational support, including document management, scheduling, and process improvement.
Key Skills for This Role
Responsibilities
- Provide day to day administrative assistance to managers and cross functional teams
- Prepare, edit, format, and organize business documents, reports, presentations, and spreadsheets
- Maintain accurate digital filing systems and document repositories
- Coordinate internal workflows and administrative processes
- Schedule meetings across multiple time zones and prepare meeting materials
- Draft professional emails and internal announcements
Requirements
- High school diploma required; Associate's or Bachelor's degree in Business Administration or related field preferred
- 0 2 years of administrative, office support, customer service, internship, or similar experience
- Strong organizational and multitasking abilities
- Excellent written and verbal communication skills in English
- Comfortable working independently in a remote environment
Full Job Posting
Key Responsibilities
- Provide day to day administrative assistance to managers and cross functional teams.
- Prepare, edit, format, and organize business documents, reports, presentations, and spreadsheets.
- Maintain accurate digital filing systems and document repositories.
- Organize and archive company records while ensuring confidentiality.
- Monitor shared inboxes and distribute requests to appropriate team members.
- Assist with data entry and record maintenance across multiple internal systems.
- Coordinate internal workflows and administrative processes.
- Assist with tracking operational tasks and project milestones.
- Help prepare operational reports using company templates.
- Monitor task completion and follow up on outstanding action items.
- Support onboarding activities for new employees.
- Assist in maintaining standard operating procedures (SOPs) and internal documentation.
Calendar & Meeting Coordination
- Schedule meetings across multiple time zones.
- Send meeting invitations and reminders.
- Prepare agendas and meeting materials.
- Record meeting notes and distribute action items.
- Coordinate virtual events and internal team sessions.
Communication Support
- Draft professional emails and internal announcements.
- Coordinate communication between departments.
- Respond to routine inquiries professionally and promptly.
- Support internal knowledge sharing initiatives.
Office & Administrative Coordination
- Maintain digital office systems and shared resources.
- Track administrative supplies and software subscriptions where applicable.
- Assist with vendor documentation and administrative records.
- Support travel planning and expense documentation when required.
- Ensure administrative processes remain organized and efficient.
Data & Reporting
- Update internal databases and spreadsheets.
- Compile weekly and monthly administrative reports.
- Perform quality checks on records for accuracy and completeness.
- Generate routine reports for management.
Process Improvement
- Identify opportunities to improve administrative workflows.
- Recommend efficiencies in documentation and communication.
- Participate in projects aimed at improving operational effectiveness.
- Assist in implementing new administrative tools and procedures.
Required Qualifications
- High school diploma required; Associate's or Bachelor's degree in Business Administration, Management, Communications, or a related field is preferred.
- 0 2 years of administrative, office support, customer service, internship, or similar experience.
- Strong organizational and multitasking abilities.
- Excellent written and verbal communication skills in English.
- High attention to detail and accuracy.
- Ability to manage priorities and meet deadlines.
- Comfortable working independently in a remote environment.
- Professional attitude with strong interpersonal skills.
- Willingness to learn new systems and administrative processes.
Preferred Qualifications
- Previous internship or administrative support experience.
- Experience working remotely or in a virtual team.
- Familiarity with project coordination.
- Knowledge of business communication standards.
- Arabic language proficiency is a plus.
Technical Skills
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Google Workspace (Docs, Sheets, Slides, Drive, Calendar)
- Video conferencing platforms (Zoom, Microsoft Teams, Google Meet)
- Collaboration tools (Slack or similar)
- Task management platforms (Asana, Trello, ClickUp, or Monday.com)
- Cloud document management systems
Core Competencies
- Organization and planning
- Time management
- Communication
- Professionalism
- Confidentiality
- Problem solving
- Adaptability
- Collaboration
- Initiative
- Accountability
- Attention to detail
- Customer service mindset
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