Operations & Office Coordinator
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Key skills for this role
About the Role
Ladurée by French Spirit Coffee Shop is looking for an Operations & Office Coordinator to support regional operations and administrative functions in Dubai. The role involves coordinating employee processes, travel arrangements, office administration, and cross-functional projects.
Key Skills for This Role
Responsibilities
- Provide administrative and operational support to the regional leadership team
- Coordinate employee related administrative processes, including medical and life insurance administration, employee records, and employee engagement activities
- Manage business travel arrangements, including flight bookings, hotel reservations, travel documentation, and related logistics
- Administer annual leave records and coordinate annual leave ticket entitlements and bookings
- Serve as the primary point of contact for office administration matters
- Facilitate communication and coordination between stores, departments, and regional management teams
- Support culinary teams with coordination of menu updates, product launches, recipe documentation, and operational initiatives
- Assist the Quality Assurance Manager with documentation, reporting, audit follow up, and compliance related activities
- Support the Regional Marketing Manager in coordinating campaigns, product launches, and in store activations
- Collaborate with the Regional Training Manager to coordinate training programs, maintain training records, and monitor completion rates
- Coordinate cross functional projects, meetings, reports, and action plans to ensure timely execution and follow up
- Maintain accurate records, reports, and documentation while ensuring confidentiality and compliance with company policies
Requirements
- Bachelor's Degree in Business Administration, Hospitality Management, Human Resources, or a related field
- Minimum 3–5 years of experience in operations coordination, office administration, or similar roles within hospitality or F&B
- Experience managing business travel, annual leave administration, medical insurance, employee records, and office administration
- Experience coordinating cross functional projects and working with multiple stakeholders
- Experience within a luxury hospitality or premium F&B brand is preferred
- Strong administrative and organizational skills
- Excellent communication and interpersonal abilities
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
Full Job Posting
Role Summary
- The Operations & Office Coordinator plays a key role in supporting the efficient execution of Ladurée's regional operations and administrative functions.
Key Responsibilities
- Provide administrative and operational support to the regional leadership team and ensure smooth day to day business operations.
- Coordinate employee related administrative processes, including medical and life insurance administration, employee records, and employee engagement activities.
- Manage business travel arrangements, including flight bookings, hotel reservations, travel documentation, and related logistics.
- Administer annual leave records and coordinate annual leave ticket entitlements and bookings.
- Serve as the primary point of contact for office administration matters, ensuring efficient management of documentation, supplies, and administrative processes.
- Facilitate communication and coordination between stores, departments, and regional management teams.
- Support culinary teams with coordination of menu updates, product launches, recipe documentation, and operational initiatives.
- Assist the Quality Assurance Manager with documentation, reporting, audit follow up, and compliance related activities.
- Support the Regional Marketing Manager in coordinating campaigns, product launches, and in store activations.
- Collaborate with the Regional Training Manager to coordinate training programs, maintain training records, and monitor completion rates.
- Coordinate cross functional projects, meetings, reports, and action plans to ensure timely execution and follow up.
- Maintain accurate records, reports, and documentation while ensuring confidentiality and compliance with company policies.
Skills & Competencies
- Strong administrative and organizational skills.
- Excellent communication and interpersonal abilities.
- Strong attention to detail and problem solving skills.
- Ability to manage multiple priorities and stakeholders simultaneously.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
- Ability to handle confidential information with professionalism and discretion.
- Adaptability and ability to thrive in a fast paced hospitality environment.
Qualifications & Experience
- Bachelor's Degree in Business Administration, Hospitality Management, Human Resources, or a related field.
- Minimum 3–5 years of experience in operations coordination, office administration, or similar roles within hospitality or F&B.
- Experience managing business travel, annual leave administration, medical insurance, employee records, and office administration.
- Experience coordinating cross functional projects and working with multiple stakeholders.
- Experience within a luxury hospitality or premium F&B brand is preferred.
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