HR & Operations Coordinator
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Key skills for this role
About the Role
Ladurée by French Spirit Coffee Shop seeks an HR & Operations Coordinator in Dubai to support regional operations and HR activities. The role involves HR administration, operational support, culinary coordination, quality assurance, marketing coordination, and training support.
Key Skills for This Role
Responsibilities
- Manage HR administration including medical insurance, life insurance, employee records, onboarding documentation, annual leave ticket administration, business travel arrangements, and employee engagement activities
- Provide comprehensive administrative and logistical support to regional operations leadership
- Facilitate coordination between savory and pastry teams for recipe management, menu updates, and product launches
- Assist Quality Assurance Manager in maintaining food safety, hygiene, and compliance standards
- Support Regional Marketing Manager in executing campaigns, product launches, and in store activations
- Collaborate with Regional Training Manager to coordinate training programs and maintain training records
- Serve as central point of contact between regional teams and stores for clear communication
- Oversee and streamline administrative tasks and cross departmental projects
Requirements
- Bachelor's Degree in Human Resources, Business Administration, Hospitality Management, or a related field
- Minimum 3–5 years of experience in HR, operations, administration, or coordination roles within the hospitality or F&B industry
- Experience managing employee administration, insurance, business travel, and HR related processes
- Proven ability to manage multiple stakeholders and projects simultaneously
- Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, Word)
- Excellent written and verbal communication skills in English
Full Job Posting
Role Overview
- The HR & Operations Coordinator plays a central role in supporting the smooth, efficient, and consistent execution of Ladurée's regional operations and human resources activities.
HR Administration & Employee Services
- Responsible for supporting the employee lifecycle through effective HR administration and coordination.
- Managing medical insurance, life insurance, employee records, onboarding documentation, annual leave ticket administration, business travel arrangements, employee engagement activities, office administration, and ensuring compliance with company policies and procedures.
Operational Support
- Provides comprehensive administrative and logistical support to regional operations leadership, ensuring smooth communication, efficient processes, and effective execution of daily operational activities.
Culinary Coordination
- Facilitates coordination between savory and pastry teams to ensure consistent recipe management, menu updates, product launches, and adherence to Ladurée's culinary standards across all locations.
Quality Assurance Support
- Assists the Quality Assurance Manager in maintaining food safety, hygiene, and compliance standards through documentation, reporting, and follow up on audit actions across all outlets.
Marketing Coordination
- Supports the Regional Marketing Manager in executing campaigns, product launches, and in store activations while ensuring brand consistency and effective communication across all locations.
Training & Development Support
- Collaborates with the Regional Training Manager to coordinate training programs, track completion, maintain training records, and ensure consistent development and compliance across all teams.
Communication & Coordination
- Serves as the central point of contact between regional teams and stores, ensuring clear communication, timely information flow, and effective coordination of projects and initiatives.
Administrative & Project Coordination
- Oversees and streamlines administrative tasks and cross departmental projects to ensure efficient execution, proper documentation, and timely completion of all regional initiatives.
Skills & Competencies
- Strong understanding of HR administration, employee relations, benefits administration, employment documentation, and HR best practices within the UAE.
- Strong understanding of food & beverage operations, preferably in a premium or luxury hospitality environment.
- Excellent written and verbal communication skills in English (French or Arabic is an advantage).
- Exceptional multitasking, prioritization, planning, and time management skills.
- Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, Word). Experience with HRIS systems, payroll systems, learning management systems, and POS systems is advantageous.
- High level of accuracy and thoroughness in documentation, reporting, employee records, and operational administration.
- Professional, collaborative, and capable of building strong relationships across all levels of the organization.
- Ability to handle sensitive employee and business information with professionalism and strict confidentiality.
- Thrives in a dynamic, fast paced environment and adjusts quickly to changing priorities and business needs.
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