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Operations Manager – Travel & Tourism (Dubai)
Sun Star Travel & Tourism ( Regal Travel )
Dubai, UAE
Full Time
Manager
Onsite
AED 7,000 8,000/month / month
2 weeks ago
Travel OperationsTeam LeadershipVendor ManagementNegotiationMicrosoft OfficeCRM
Free
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Travel OperationsTeam LeadershipVendor Management
About the Role
Sun Star Travel & Tourism seeks an experienced Operations Manager to lead daily operations in Dubai. The role oversees end-to-end travel operations, team leadership, vendor management, and process improvement.
Key Skills for This Role
Travel OperationsTeam LeadershipVendor ManagementNegotiationMicrosoft OfficeCRM
Responsibilities
- Oversee end to end travel operations including bookings, reservations, itineraries, visas, transportation, and customer fulfillment
- Ensure smooth coordination between sales, operations, suppliers, and customers
- Monitor daily business performance and resolve operational challenges promptly
- Lead, mentor, and manage the operations, sales, and customer service teams
- Set KPIs, monitor performance, and ensure high productivity
- Build and maintain strong relationships with hotels, airlines, transport providers, DMCs, and tourism partners
- Negotiate competitive rates and contracts to maximize profitability
- Develop and implement efficient operational workflows
- Optimize booking processes and customer service standards
- Ensure every client receives a seamless and premium travel experience
Requirements
- Minimum 3 5 years of management or operations experience within a Travel Agency, DMC, Tour Operator, or Tourism Company
- Strong knowledge of the UAE/GCC travel industry, supplier network, and tourism regulations
- Experience managing travel bookings, holiday packages, hotel reservations, transportation, and customer operations
- Proven leadership experience managing and motivating teams
- Strong negotiation, organizational, and problem solving skills
- Excellent communication skills in English
- Proficient in travel systems, Microsoft Office, and CRM/booking platforms
- Currently based in Dubai or willing to relocate immediately
Full Job Posting
About the Role
- We are looking for an experienced, hands on General Manager / Operations Manager to lead daily operations, drive business efficiency, and support our next phase of growth.
Key Responsibilities
- Oversee end to end travel operations, including bookings, reservations, itineraries, visas, transportation, and customer fulfillment.
- Ensure smooth coordination between sales, operations, suppliers, and customers.
- Monitor daily business performance and resolve operational challenges promptly.
- Lead, mentor, and manage the operations, sales, and customer service teams.
- Set KPIs, monitor performance, and ensure high productivity.
- Recruit, train, and develop team members as the business grows.
- Build and maintain strong relationships with hotels, airlines, transport providers, DMCs, and tourism partners.
- Negotiate competitive rates and contracts to maximize profitability.
- Ensure service quality and compliance with company standards.
- Develop and implement efficient operational workflows.
- Optimize booking processes and customer service standards.
- Identify opportunities to improve operational efficiency and reduce costs.
Requirements
- Minimum 3–5 years of management or operations experience within a Travel Agency, DMC, Tour Operator, or Tourism Company.
- Strong knowledge of the UAE/GCC travel industry, supplier network, and tourism regulations.
- Experience managing travel bookings, holiday packages, hotel reservations, transportation, and customer operations.
- Proven leadership experience managing and motivating teams.
- Strong negotiation, organizational, and problem solving skills.
- Excellent communication skills in English (additional languages are an advantage).
- Proficient in travel systems, Microsoft Office, and CRM/booking platforms.
- Currently based in Dubai or willing to relocate immediately.
What We Offer
- Competitive salary of AED 7,000–8,000 per month
- Career growth opportunities
- Dynamic and supportive work environment
- Opportunity to play a key leadership role in a growing travel company
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