Operations Manager
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Key skills for this role
About the Role
The Operations Manager will lead all operations, commercial functions, and team development across KSA, owning P&L delivery and driving customer experience.
Key Skills for This Role
Responsibilities
- Lead all operations, commercial functions, and team development across KSA
- Own delivery of the P&L and drive exceptional customer experience
- Identify and evaluate opportunities for venue expansion across the country
- Define and implement sales and marketing strategy along with annual plan
- Build strong relationships with stakeholders, landlords, government agencies, and key partners
Requirements
- Proven experience in operations management, preferably in entertainment or hospitality
- Strong leadership and team development skills
- Experience in P&L management and commercial functions
- Ability to drive sales and marketing strategies
- Experience in market expansion and venue development
Full Job Posting
Role Overview
- The Operations Manager will lead all operations, commercial functions, and team development across the Kingdom.
- As the key executive in market, the Operations Manager will own delivery of the P&L, drive exceptional customer experience, and support venue expansion efforts.
Key Responsibilities
- Lead the company's Tribe and Values across the country, ensuring all Tribe members do the same.
- Positively influence and maintain the company's culture through direct and indirect action as needed.
- Take every opportunity to promote the company's Vision, Values and Culture both internally and externally.
- Implement and manage short, medium and long term venue goals, outcomes and action plans.
- Train develop and lead key functional areas to ensure predictable and sustainable revenue and profitability.
- Build and lead a multifunctional team to deliver the growth ambition in KSA.
- Drive effective communication across all levels of the business.
- Manage and motivate the team to increase sales and continuously enhance the customer experience.
- Be an inspirational leader who drives an exceptional working culture.
- Ensure quality and safety in everything we do.
- Identify and evaluate opportunities for venue expansion across the country.
- Collaborate with landlords, real estate agents etc to secure locations, negotiate leases, and manage pre opening timelines.
Sales and Marketing
- Define & implement Sales and Marketing Strategy along with annual plan.
- Set and communicate short, medium and long term goals, outcomes and action plans for the Venue.
- Ensure the venue is maximizing occupancy via sales, events and marketing initiatives.
- Lead business development and delivery profitable and sustainable revenue growth.
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