Operations Manager

Utilize ServiceTitan and other operational software to manage reporting, scheduling, and performance tracking

Monitor dashboards and KPIs including: average ticket, revenue per technician, callback percentage, maintenance conversion rates, install close rates, membership growth, and labor efficiency

Assist with implementation and optimization of operational technology and processes

The Operations Manager's success will be measured by many factors pertaining to the job, including, but not limited to:

Operational Leadership: Ability to drive efficiency and results across multiple departments.

Financial Acumen: Understanding of job costing, profitability, and budget management.

Team Development: Ability to coach, train, and hold staff accountable.

Process Improvement: Champion the belief and adherence to procedures and processes.

Problem Solving: Analysis and resolution at both strategic and tactical levels.

Commitment to Company Values.

They will have responsibility for hitting the following KPIs set by the General Manager

Revenue per Technician

Callback Percentage

Labor Efficiency

Average Ticket

Maintenance Conversion Rate

Install Close Rate

Membership Growth

Job Profitability / Gross Margin

Primarily an office- and field-based role; ability to travel to job sites, branches, and customer locations as needed

Ability to sit or stand for extended periods while working at a computer or in meetings

Occasional lifting of up to 25 pounds

Ability to work more than 40 hours per work week, including some evenings and weekends, as needed

May occasionally be exposed to job site conditions when visiting technicians in the field

Work is primarily performed in an office setting, with regular visits to job sites, warehouses, and customer locations. Employees may occasionally be exposed to noise, dust, and varying weather conditions while visiting field locations.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.