Customer Operations Manager

include staff selection, establishing expectations/goals, employee development, planning, assigning, and directing work; appraising performance; rewarding, and resolving employee concerns.

• Directly responsible for the teams in the respective area.
• Provides ongoing training to applicable staff to develop and encourage their technical and operational performance.
• Meets with appropriate staff on a timely basis for performance evaluations and communication of Company goals.

The Manager of Customer Operation’s success will be measured by many factors pertaining to the job, including, but not limited to:

• Leadership: Demonstrated ability to lead others and get results through others.
• Planning – Ability to think ahead and plan over 1 to 3 months.
• Management – Ability to organize and manage multiple priorities.
• Procedure and Process – Champion the belief and adherence to procedures and processes.
• Problem analysis and problem resolution at both strategic and tactical levels.
• Commitment to Company values.

They will have primary responsibility KPIs set by the Regional VP.

A few examples may include:

• Customer Callbacks

• Proficiency in financial management and Budgeting
• Computer literacy, including Microsoft Office Suite
• Familiarity with relevant software and tools, including project management and CRM systems.
• Business development skills with commercial clients
• Minimum of 3 years management experience in a matrixed organization
• Excellent oral, written, and interpersonal communication skills
• Bachelor’s degree preferred but not required; minimum of four years in a similar role.

• Sitting or standing for long periods of time
• Typing for long periods of time
• Ability to lift, push, and pull up to 50 lbs.
• Talking on the telephone for long periods of time Needs use of voice, eyesight both near and distance
• Needs use of voice, eyesight both near and distance

• Normal Conditioned Office environment
• Occasional work in the field exposed to the elements.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position.

Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently.

Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others.

The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.