Operations Manager
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Key skills for this role
About the Role
Shine Event Staffing seeks an Operations Manager to plan, coordinate, and execute client events. You will oversee staffing, logistics, and client relationships, ensuring events are delivered on time and to high standards.
Key Skills for This Role
Responsibilities
- Manage the complete lifecycle of assigned events from project kickoff through post event completion
- Develop project timelines, staffing plans, and execution schedules
- Coordinate with internal departments to ensure all event requirements are fulfilled
- Serve as the primary point of contact for assigned clients during project execution
- Collaborate with Recruitment team to ensure appropriate staffing levels
- Oversee event readiness before deployment and monitor live event operations
- Prepare post event reports summarizing performance, staffing outcomes, client feedback, and lessons learned
Requirements
- Bachelor's degree in Business Administration, Project Management, Event Management, Hospitality, or related field
- 3–5+ years of project management, event operations, hospitality, or staffing experience
- Experience managing multiple projects simultaneously
- Arabic and English proficiency
Full Job Posting
Role Overview
- As an Operations Manager at Shine, you will be responsible for planning, coordinating, and executing client events from confirmation through successful completion.
- You will act as the primary operational lead, ensuring staffing requirements, client expectations, timelines, and event logistics are delivered to the highest standard.
- Working closely with Business Development, Recruitment, Operations, and Event Supervisors, you will oversee multiple projects simultaneously while maintaining Shine's reputation for operational excellence and exceptional client service.
Key Responsibilities
- Manage the complete lifecycle of assigned events from project kickoff through post event completion.
- Develop project timelines, staffing plans, and execution schedules.
- Coordinate with internal departments to ensure all event requirements are fulfilled.
- Monitor project milestones and proactively address operational risks.
- Ensure every event is delivered on time, within scope, and according to client expectations.
- Serve as the primary point of contact for assigned clients during project execution.
- Conduct project briefings and planning meetings with clients.
- Communicate event updates, staffing confirmations, and operational changes.
- Resolve client concerns promptly while maintaining a high level of customer satisfaction.
- Collaborate with the Recruitment team to ensure appropriate staffing levels.
- Review staff allocations based on event requirements and client expectations.
- Coordinate with Event Supervisors to ensure successful on site execution.
Requirements
- Bachelor's degree in Business Administration, Project Management, Event Management, Hospitality, or a related field.
- 3–5+ years of project management, event operations, hospitality, or staffing experience.
- Experience managing multiple projects simultaneously.
- Previous experience working with large teams in fast paced environments is highly preferred.
Skills & Competencies
- Strong project planning and organizational skills.
- Excellent stakeholder management.
- Budget and resource planning.
- Risk assessment and problem solving.
- Arabic and English proficiency.
- Exceptional leadership and decision making abilities.
- Excellent communication and interpersonal skills.
- Ability to remain calm under pressure.
- Strong negotiation and conflict resolution skills.
- Highly organized with exceptional attention to detail.
- Customer focused mindset.
- Ability to prioritize competing deadlines.
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