Operations Manager

Leadership and Staff Development

Regulatory Compliance and Quality Assurance

Client Relations and Business Development

Communication and Reporting

Additional Responsibilities

• Anticipate operational challenges and implement proactive solutions before issues negatively impact service delivery.
• Participate in departmental meetings, training initiatives, and organizational projects.
• Support organizational goals and special projects as assigned.
• Perform other duties consistent with the responsibilities of the position.

Qualifications Education and Experience

• Associate's or Bachelor's degree in Laboratory Science, Clinical Laboratory Technology, Healthcare Administration, Business Administration, or a related field preferred.
• Clinical laboratory technology background preferred.
• Minimum of five (5) years of progressive leadership or supervisory experience in a clinical laboratory, healthcare, or related environment.
• Experience leading teams and managing operational performance metrics preferred.

Knowledge, Skills, and Abilities

• Strong understanding of laboratory operations, pre-analytical processes, and healthcare service delivery.
• Knowledge of CLIA regulations, quality systems, compliance requirements, and laboratory best practices.
• Demonstrated leadership, team-building, and employee development skills.
• Excellent customer service, relationship management, and problem-solving abilities.
• Strong organizational skills with the ability to prioritize multiple responsibilities and adapt to changing priorities.
• Effective verbal and written communication skills.
• Ability to analyze operational data and implement process improvements.
• Proficient in standard business and healthcare technology systems.

Working Conditions and Physical Requirements

• Ability to sit, stand, and walk for extended periods throughout the workday.
• Frequent movement between client sites, laboratory locations, and offices.
• May require bending, reaching, lifting, and carrying supplies consistent with laboratory operations.
• Frequent use of computers, phones, and office equipment.
• Valid driver's license and the ability to travel between locations as required.
• Ability to work flexible schedules, including extended hours, evenings, and weekends when operational needs require.
• The statements contained in this job description are intended to describe the general nature and level of work performed by employees assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, or qualifications required.