Outpatient Laboratory Program Director

Major Responsibilities

• Oversee the overall operation of the laboratory program.
• Direct contact between organization and executive leadership team at associated hospital facility.
• Liaison between clients and the lab to identify and resolve issues by responding to concerns and complaints from internal and external clients
• Responsible for supervision and participation in all areas of client service and operations.
• Reporting calls/visits made daily, including the purpose of the calls/visits.
• Reviewing the daily billing charges, as well as manage oversight and find resolutions to reduce the unbillable items
• Maintain constant communication and coordination with operations
• Responsible in maintaining procedures, protocols, as well as quality control and quality assurance within the program.
• Responsible for training, team building and staff development, encouraging individuals to work at their highest capability
• Provide leadership and administer all activities of the program in keeping in line with established policies and procedures to reach the goals of the company in an efficient manner and within the established budgets
• Attend and conduct meetings and prepare periodic activity and service reports.
• Review and ensure proper staffing of the program, and create an organizational culture that provides a safe, satisfying, and enriching environment and provides a qualified competent staff.
• Effectively communicate and resolve personnel issues through the Human Resources Manager
• Effectively report and resolve all compliance issues through the Chief Compliance Officer

Required abilities and Working Conditions