Operations Manager (Events) - 9 month contract

Company Description

Role Overview

Operational Duties

• Act as the key point of contact for internal and external show teams across allocated events.
• Set, regularly forecast, and achieve operational show budgets for allocated events.
• Manage delivery of multiple physical and digital events, including features and related operational tasks.
• Manage project plans and ensure operational tasks are completed on time and within deadlines.
• Ensure compliance with health and safety, security, and sustainability guidelines.
• Implement service-level agreements and oversee delivery of the show exhibitor manual.
• Coordinate suppliers and show teams on design, production, signage, registration, and welcome experiences.
• Compile post-event reports and KPI analyses.
• Monitor contractor performance with Procurement and identify remedial action where required.

Management

• Manage, mentor, and develop line reports and other EMEA Operations team members across multiple events.
• Set and monitor performance objectives and identify training needs.
• Work with colleagues to improve operational planning and management practices.

Qualifications and Experience

• Degree-level education or equivalent.
• At least five years of experience in events, exhibitions, or a similar field.
• Successful independent management of operations for multiple large events.
• Experience managing, supporting, and developing multiple line reports simultaneously.
• Working knowledge of the exhibition industry, venues, and official contractors.

Skills and Certifications

• Strong verbal and written communication skills in Arabic and English.
• Ability to work with operations colleagues and report to director-level stakeholders.
• Ability to anticipate problems, create contingency plans, and meet tight deadlines under pressure.
• Knowledge of exhibition health and safety guidelines and implementation.
• Computer literacy and proficiency with common business and project management software.
• IOSH Managing Safety Certificate or equivalent as a minimum.
• Prior large-budget management experience is a plus.

Contract and Work Arrangement

• This is a nine-month contract role.
• The role can be performed remotely.
• The employer does not provide relocation or sponsorship support.