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Operations Manager

Time Express Parcels

Dubai, UAE

Fulltime

1 months ago

Operations ManagementProcess ImprovementSupply ChainLogisticsBudget ManagementStrategic Planning

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About Us

Time Express Parcels is a fast-growing logistics and last-mile delivery company in the UAE, committed to providing reliable, efficient, and customer-focused delivery solutions.

As we continue to scale our operations, we are looking for an experienced and results-driven Operations Manager to lead our last-mile delivery network and drive operational excellence.

Role Overview

The Operations Manager – Last Mile Delivery will be responsible for overseeing end-to-end delivery operations, managing fleet and manpower performance, and ensuring operational KPIs are consistently achieved.

This role requires a strong leader with hands-on experience in high-volume logistics environments, capable of driving efficiency, maintaining service quality, and leading large delivery teams in a fast-paced setting.

Key Responsibilities

Lead and manage daily last-mile delivery operations across assigned regions
Supervise fleet performance, dispatch activities, and route optimization
Ensure achievement of operational KPIs including:

• Delivery Success Rate

Productivity and Cost Efficiency
Develop, implement, and improve SOPs for sorting, dispatch, and delivery operations
Monitor driver performance and ensure compliance with company standards and safety regulations
Coordinate with HR for recruitment, onboarding, and training of delivery associates and drivers
Manage workforce planning and operational readiness during peak seasons and high-volume periods
Analyze operational data and prepare performance reports with actionable insights
Resolve operational challenges quickly while maintaining high customer satisfaction
Drive continuous improvement initiatives to enhance efficiency and service quality
Ensure compliance with UAE transport, labor, and operational regulations

Requirements

Minimum 5+ years of experience in logistics, courier, or last-mile delivery operations
Prior experience with Amazon (AMZL) or similar high-volume delivery operations is highly preferred
Proven experience managing large driver fleets and operational teams
Strong leadership, problem-solving, and decision-making abilities
Data-driven mindset with excellent analytical and reporting skills
Ability to thrive in a fast-paced, target-driven environment
Excellent communication, coordination, and organizational skills
Proficiency in operational tools, routing systems, and delivery management software

Preferred Qualifications

Experience in e-commerce, courier, or logistics companies within the UAE
Strong understanding of UAE delivery operations and compliance requirements
Familiarity with route optimization and fleet management systems
Bachelor’s degree in Logistics, Supply Chain, Business Administration, or related field is an advantage

What We Offer

Competitive salary package
Career growth opportunities within a rapidly expanding organization
Professional and dynamic work environment
Opportunity to lead large-scale logistics operations in the UAE
**Work Location:** In person – Dubai, UAE

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