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Operations Manager
SupportRoom
, UAE
Full Time
Manager
Onsite
Operations ManagementTeam LeadershipProject ManagementRecruitment OperationsOnboardingContract Management
Free
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Operations ManagementTeam LeadershipProject Management
About the Role
SupportRoom is looking for an Operations Manager to lead day-to-day operations across business units, manage a small team, and ensure execution across recruitment, onboarding, systems, subscriptions, sales ops, finance admin, and cross-functional alignment.
Key Skills for This Role
Operations ManagementTeam LeadershipProject ManagementRecruitment OperationsOnboardingContract Management
Responsibilities
- Ensure smooth day to day operations across all business units
- Directly manage the Operations team
- Own and manage ClickUp and group wide task management systems
- Coordinate recruitment administration and hiring logistics
- Manage company wide software subscriptions and licenses
- Track sales team activity and KPI performance
- Track operational expenses, subscriptions, and payments
- Meet regularly with Sales, Marketing, Product, Technology, and Leadership teams
Requirements
- Highly organised, proactive, and execution focused
- Experience in operations management or similar role
- Experience managing a team
- Proficiency with task management tools (e.g., ClickUp)
- Experience with CRM systems (e.g., HubSpot)
Full Job Posting
About the Role
- We are looking for a highly organised, proactive, and execution focused Operations Manager to lead and coordinate operations across the full business portfolio, including SupportRoom and VAI.
- This role is responsible for ensuring smooth, consistent, and efficient day to day operations across all business units while directly managing a small team.
- You will own execution across recruitment operations, onboarding, contracts, systems access, subscriptions, sales operations, finance administration, task management, materials delivery, and cross functional alignment.
Key Responsibilities
- Ensure smooth day to day operations across all business units
- Coordinate activities across SupportRoom and VAI
- Ensure leadership priorities are executed across the group
- Identify and resolve operational bottlenecks quickly
- Maintain operational consistency as the group scales
- Ensure alignment across departments and product lines
- Directly manage the Operations team
- Assign, prioritise, and monitor operational tasks across the team
- Conduct weekly planning and review meetings
- Ensure workloads are balanced and execution is consistent
- Support team members in operational delivery
- Create accountability and ownership across the team
Additional Responsibilities
- Own and manage ClickUp and group wide task management systems
- Ensure all departments maintain accurate task tracking
- Follow up on overdue actions and deliverables
- Track execution of priorities across all business units
- Maintain dashboards, trackers, and operational reporting systems
- Provide visibility to leadership on progress, risks, and blockers
- Coordinate recruitment administration and hiring logistics
- Manage contracts for employees and contractors
- Ensure onboarding processes are completed smoothly across all entities
- Coordinate access provisioning, system setup, and tool onboarding
- Maintain onboarding documentation and materials
- Ensure all new hires are fully operational and supported
Systems, Sales & Finance
- Manage company wide software subscriptions and licenses
- Coordinate access management across all systems and tools
- Ensure operational platforms remain organized and functional
- Support setup of new tools across business units
- Maintain records of renewals, licenses, and subscriptions
- Track sales team activity and KPI performance across the group
- Monitor pipeline activity, meetings booked, and opportunities
- Produce operational reports and dashboards for leadership
- Ensure Hubspot CRM data accuracy and consistency
- Support sales execution and follow up processes
- Assist with commercial operations
- Track operational expenses, subscriptions, and payments
Cross Functional & Marketing
- Coordinate invoice processing and financial administration
- Maintain accurate operational financial records
- Support leadership with budgeting visibility and reporting
- Ensure operational compliance and documentation accuracy
- Meet regularly with Sales, Marketing, Product, Technology, and Leadership teams
- Ensure alignment across priorities and deadlines
- Translate strategic objectives into operational execution
- Track progress across all departments and business units
- Facilitate communication between teams and leadership
- Ensure marketing execution is coordinated across all business units
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