Operations Manager
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Key skills for this role
About the Role
Little Bangkok Restaurant is seeking an Operations Manager to lead daily operations, improve staff morale, enhance quality culture, and drive sales growth.
Key Skills for This Role
Responsibilities
- Lead efforts to improve employee satisfaction and engagement
- Implement and uphold high standards for food quality, presentation, and service
- Oversee restaurant cleanliness, decor, and ambiance
- Drive monthly revenue growth through strategic planning and upselling
- Collaborate with marketing team to develop promotional campaigns
- Monitor and optimize table turnover time
Requirements
- Experience in restaurant operations management
- Strong leadership and team management skills
- Ability to drive sales growth and implement marketing strategies
- Knowledge of health and safety regulations
Full Job Posting
Job Summary
- Operations Manager to lead our restaurant in delivering an exceptional dining experience.
- Inspire team, elevate service standards, and drive operational excellence.
- Build positive work environment, enhance restaurant appearance, boost sales, and improve customer satisfaction.
Key Responsibilities
- Staff Morale & Work Environment: Lead efforts to improve employee satisfaction, conduct team meetings, provide training, track retention.
- Quality Culture: Implement high standards for food quality and service, ensure compliance with health and safety, reduce food waste.
- Restaurant Appearance & Ambiance: Oversee cleanliness, decor, and ambiance; conduct maintenance checks; coordinate seasonal updates.
- Sales Improvement: Drive monthly revenue growth, monitor table turnover, analyze sales data, foster repeat customer engagement.
- Marketing Strategy Enhancement: Collaborate on promotional campaigns, engage on social media, monitor online reviews, track ROI.
Key Performance Indicators (KPIs)
- Staff Morale: Improve employee satisfaction scores and retention rates.
- Quality Culture: Meet service standards and reduce food waste.
- Restaurant Appearance: Maintain high cleanliness scores and respond to maintenance issues promptly.
- Sales Growth: Meet monthly revenue growth targets and improve average customer spend.
- Marketing Success: Increase new customer visits, engagement rates, and positive reviews; achieve ROI targets.
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