Operations Manager

Role Overview

Core Duties

• Deliver high-quality services and address risk issues to minimize operational losses.
• Train, deploy, counsel, motivate, coach, and develop direct reports.
• Monitor teams to ensure regulations and security measures are maintained.
• Identify and implement process improvements that support business efficiency.
• Plan and implement operational changes with minimal service disruption.

Risk and Compliance

• Use the CAPA process to investigate adverse trends and reduce recurrence risk.
• Ensure the operation supports the quality policy and meets best-practice, reporting, regulatory, and statutory requirements.
• Perform duties in accordance with Equiniti's regulators, including the FCA's Principles for Business.

Projects and Performance

• Plan, delegate, and manage projects to meet time, budget, and specification requirements.
• Develop relationships across Equiniti that support business KPI delivery.
• Assess performance, capabilities, and potential and provide constructive feedback on development needs.
• Monitor financial resources for business units or projects using management techniques.

Competencies and Experience

• Experience managing AML, KYC, or transaction-monitoring teams.
• Knowledge and experience of financial markets.
• Experience using project management techniques and planning for uncertainty.
• Experience communicating and implementing change while minimizing disruption to services.
• Experience ensuring internal or external consultant work meets business requirements.
• ICSA or IAQ qualification including the Compliance module, achieved within one year of appointment.

Business Function