Operations Manager - Auctions

Summary

Responsibilities

• Manage all facets of the Auction Program; oversee all donations from time of submission to completion of sale and post-sale follow-up; ensure quality of customer service and donor relationships
• Responsible for oversight of the entire Auction Program administrative duties. This position conducts most work via computer.
• Oversee research and development of Auction Program and of other opportunities for technical advancement; develop and improve auction practices and guidelines.
• Track and report current donation information as needed; maintain knowledge of reporting software, write and maintain reports, and publish reports to network
• Ensure accuracy of donation promotional copy from write up to sales; ensure proofing and correction of donation descriptions; oversee the production of auction publications, catalogs, and articles
• Manage Auction Program at convention including all auction crew, auctioneers, auction ringmen and auction distribution center, which may include more than fifty on-site staff
• Oversees Patrons Program to include qualification of members, promotions, benefits, and lounge activities.
• Manage the tasks and functions to close the annual Auction Program; allocate expenses as needed
• Manage release and processing of donor rebates
• Oversee tracking of hunt donation quality through hunt evaluations
• Oversee Guides & Outfitters and donor approvals to ensure donor accountability and lessen SCI risk
• Act as staff liaison to Guides and Outfitters Committee and oversee process for SCI’s annual Professional Hunter of the Year awards
• Contract and oversee work and reports of contractors for the Auction and Guides and Outfitters Programs
• Manages support staff; interviews, makes hiring recommendations, orients/trains employees, plans, assigns, and directs work. In partnership with Human Resources, counsels employees on disciplinary and performance issues. Addresses employee development, recognition, complaints and concerns
• Creates and supports an open communication culture. Conduct regular team meetings; continually update team on current goals and best practices, answer questions, and help team with new issues. Responsible for communicating departmental/procedural updates.
• Monitor and evaluate team performance including quality of work and compliance; set clear expectations, goals and deadlines. Motivate team members by recognizing high performance and encourage creative thinking.
• Perform other related duties as assigned. Attends meetings, other conventions and trade shows as appropriate to maintain professional contacts and/or represent SCI and SCIF.

Qualifications

• Previous experience managing auctions is strongly preferred
• The position requires a Bachelor’s Degree and 5 years of experience in marketing, sales, or event planning on a large scale.
• Extensive knowledge of, and experience in, the outdoor industry.
• Proficiency iMIS or similar database software, reporting software such as Tableau and e-Show registration/event sales software preferred
• Proven problem solving skills
• Proficient with Microsoft Office Suite software, to include OneDrive, SharePoint, Teams with an ability to become familiar with SCI-specific programs and software.
• Demonstrated excellence in verbal and written communication skills, interpersonal and customer service skills, organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to communicate with a variety of stakeholders; ability to respond to needs in a tactful and strategic manner.
• Any equivalent combination of education, training and/or experience that fulfills the requirements of the position will be considered.