Microsoft 365 Dynamics Administrator & Developer

The Microsoft Dynamics 365 Administrator & Developer is responsible for the administration, configuration, customization, development, support, and continuous improvement of the organization’s Microsoft Dynamics 365 platform. This position partners with business departments to optimize business processes, automate workflows, develop custom applications, and integrate Dynamics with other enterprise systems.

This job operates in our San Antonio office. This position travels up to 25% of the time, including to the SCI annual convention, site visits, Board Meetings, and any other trade shows or events of interest to or supported by Sporting Conservation International.

All applicants should demonstrate an understanding of, and commitment to, hunting as an essential part of biologically sound and ethically responsible international wildlife management. The ideal candidate will have an existing knowledge of SCI’s current programs and mission and be passionate about hunter’s rights.

Administer and maintain the Microsoft Dynamics 365 environment.

Configure tables, forms, views, dashboards, business rules, and business process flows.

Manage user accounts, security roles, business units, and permissions.

Monitor system performance and troubleshoot application issues.

Perform system updates, solution deployments, and environment management.

Develop and maintain system documentation and configuration standards.

Design and maintain integrations between Dynamics 365 and internal or third-party systems.

Develop and maintain REST API integrations.

Support integrations with Microsoft 365, SharePoint, Azure services, finance systems, membership applications, websites, and other enterprise platforms.

Assist with data migration and synchronization projects.

Import, export, validate, and cleanse data.

Develop duplicate detection and data quality processes.

Maintain data integrity across multiple systems.

Support ongoing CRM data governance initiatives.

Provide Tier II and Tier III support for Dynamics users.

Troubleshoot application issues and resolve technical problems.

Create user documentation, knowledge articles, and standard operating procedures.

Conduct end-user training and assist with change management activities.

Meet with business units to understand operational requirements.

Recommend technology solutions that improve efficiency and productivity.

Identify opportunities to automate manual processes.

Assist departments in leveraging Microsoft technologies to achieve organizational goals.

Participate in CRM implementation and enhancement projects.

Assist with testing, deployment, and user acceptance testing (UAT).

Coordinate with software vendors and implementation partners.

Support project planning, timelines, and technical documentation.

Maintain CRM security and compliance standards.

Implement role-based security and least-privilege access.

Monitor system audit logs and application health.

Support governance of the Microsoft Power Platform.

Perform other related duties as assigned. Attends meetings, annual and other conventions and trade shows as appropriate.

WORK AUTHORIZATION : Applicants must be legally authorized to work in the United States at the time of hire. This position is not eligible for employment visa sponsorship