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Key skills for this role
Minimum 3-5 years' management experience within specialist customer operations, regulated service environments, aviation, healthcare, disability services or similar sectors
Proven experience delivering operational performance outcomes across customer satisfaction, service levels and incident reduction measures
Strong people leadership capability, including coaching, performance management and team development
Experience leading operational change, transformation or continuous improvement initiatives
Exceptional stakeholder management skills with the ability to influence and collaborate across a broad range of internal and external stakeholders
Strong analytical and problem-solving skills with experience using data and reporting to drive decision making
Experience managing complex customer issues in sensitive and high-pressure environments
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Knowledge of customer service technologies and reporting tools, including Salesforce, Genesys and Microsoft Office products
Qualifications in business, operations, customer service, health or a related discipline are highly regarded but not essential
You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.
There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.
Australian public airline group transporting passengers and air freight worldwide through Qantas and Jetstar brands.
Visit company websiteJobs and hiring trendsFull-time
Mid · 3+ years experience
Onsite
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