Operations Manager
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Key skills for this role
Role Overview
The Operations Manager will lead and strengthen multi-unit operations across the business.
Key Skills for This Role
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About the Company
Yamanote Atelier is a Japanese-inspired artisanal bakery and café concept operating in the UAE.
Role Overview
The Operations Manager will lead and strengthen multi-unit operations across the business.
Key Responsibilities
- Oversee daily operations and performance across all outlets and business units.
- Manage retail, catering, central kitchen, and franchise operations.
- Drive operational KPIs, sales performance, cost control, manpower productivity, and service standards.
- Oversee central kitchen production, inventory, food safety, and operational efficiency.
- Lead catering operations, logistics, and event or B2B service execution.
- Support franchise standards, new store openings, menu rollouts, and expansion projects.
- Conduct operational audits and implement process improvements and corrective actions.
- Lead, develop, and motivate managers and operational teams.
- Manage manpower planning, training, recruitment, and performance management.
- Work with Culinary, Marketing, HR, Finance, and Supply Chain teams.
- Ensure compliance with UAE regulations, HACCP, quality, and safety standards.
- Manage operational budgets, forecasts, and P&L performance.
Requirements
- Minimum 4+ years of F&B operations leadership experience, preferably with multi-unit responsibility.
- Strong experience in catering, central kitchen, and franchise operations.
- Proven experience managing P&L, budgets, inventory, and cost control.
- Strong leadership, communication, problem-solving, and team-management skills.
- Good knowledge of UAE F&B operations and market standards.
- Bakery, café, or Japanese concept experience is an advantage.
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