Operations Lead
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Key skills for this role
About the Role
ESMT Berlin seeks an Operations Lead for its DEEP Qatar innovation hub to manage entity operations, program budgets, and local partnerships. The role requires 5-8 years experience in Qatar/GCC, operational management, and working Arabic.
Key Skills for This Role
Responsibilities
- Keep the Qatar entity operational, managing day to day compliance obligations such as accounting, HR, legal, IT, and office operations.
- Manage operational tracking of the various program budgets, track costs, reconcile spend against budget allocations, and report regularly to the Director.
- Provide operational support across DEEP Academy, DEEP Pioneers, and CDL Doha, including support for Academy curriculum refinement and ecosystem day preparation.
- Set up and maintain tools and processes that support the Director and the wider team in business development, partnership management, and operational delivery.
- Support the Director with institutional knowledge of local business practices and cultural nuances in Qatar and the GCC region.
- Lead local equipment management, including sourcing, maintenance, and inventory of IT hardware, screens, AV equipment, and connectivity.
Requirements
- 5 to 8 years of professional experience with meaningful time spent living or working in Qatar or the wider GCC
- Strong working knowledge of local business practices, customs and how decisions get made in the region
- Operational management experience in an international organisation, including budget tracking and financial reporting
- Working Arabic
- Experience in standing up new operations or geographies
- Comfortable operating in a small, scaling team with a limited playbook
Full Job Posting
Role Overview
- The Operations Lead is responsible for the operational backbone of DEEP Qatar.
- They keep the Qatar site running, manage operational tracking of the program budget, and provide operational support across the three flagship programs (DEEP Academy, DEEP Pioneers, and CDL Doha).
- They bring local knowledge of business practices and cultural nuances in Qatar and the wider GCC to support the team in navigating the local environment effectively.
Key responsibilities
- Primarily responsible for keeping the Qatar entity operational. Stay on top of day to day compliance obligations such as accounting, HR, legal, IT, and office operations.
- Support the relationship with the company secretary and external legal counsel.
- Support the operational management of banking relationships, including account administration, vendor payments, and expense systems.
- Manage office leases, vendor contracts, and supplier relationships.
- Lead the operational logistics for local new hire onboarding.
- Manage operational tracking of the various program budgets. Track costs, reconcile spend against budget allocations, and report regularly to the Director.
- Support the Program Manager with project level budget management.
- Provide operational support across DEEP Academy, DEEP Pioneers, and CDL Doha, including support for Academy curriculum refinement and ecosystem day preparation alongside the Director and Program Manager.
- Coordinate with the Berlin team on operational alignment, shared services, and reporting.
- Set up and maintain the tools and processes that support the Director and the wider team in business development, partnership management, and operational delivery.
- Support the Director with institutional knowledge of local business practices and cultural nuances in Qatar and the GCC region.
- Lead local equipment management, including sourcing, maintenance, and inventory of IT hardware, screens, AV equipment, and connectivity.
What makes you a great fit
- 5 to 8 years of professional experience with meaningful time spent living or working in Qatar or the wider GCC.
- Strong working knowledge of local business practices, customs and how decisions get made in the region.
- Operational management experience in an international organisation, including budget tracking and financial reporting.
- Working Arabic.
- Experience in standing up new operations or geographies.
- Comfortable operating in a small, scaling team with a limited playbook.
Strong preferences
- Institutional experience of the Qatari government, or sovereign or quasi government agencies.
- Background in startup, accelerator, university or innovation ecosystem.
- Experience setting up and managing CRM, pipeline tracking or operational systems.
- Experience managing IT, vendor and supplier relationships in a small team environment.
Nice to have
- Existing relationships with QSTP, Qatar Foundation, QRDI, QIA or the major Qatari universities.
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