Operations Executive

Overview

• Support daily mall operations by coordinating and executing on-ground activities related to maintenance, tenant requirements, and overall centre presentation.
• Ensure compliance with operational SOPs, policies, and health & safety standards across tenants, contractors, and service providers.
• Act as a first point of contact for tenant operational requests (store maintenance, deliveries, fit-outs, minor works), ensuring approvals and coordination are handled efficiently.
• Conduct routine inspections across the mall (public areas, back-of-house, parking, washrooms, plant rooms, etc.) to identify issues and ensure high standards are maintained.
• Coordinate with internal departments (FM, Security, Cleaning, etc.) to resolve defects, maintenance issues, and operational gaps.
• Monitor and track performance of soft service contractors (cleaning, security, pest control), ensuring compliance with SLAs and reporting any issues.
• Issue tenant notifications for access, shutdowns, and operational disruptions, ensuring proper communication at all times.
• Support fit-out and maintenance works by coordinating tenant approvals for after-hours or restricted access activities.
• Assist in operational audits (HSE, Fire Safety, Security, FM), ensuring documentation is provided and findings are closed on time.
• Support procurement processes by obtaining quotations for minor works and preparing documentation for approvals.
• Assist in improving customer experience metrics (NPS, mystery shopping scores) through operational improvements.
• Report system defects and maintenance issues to FM and follow up to ensure timely resolution.
• Provide regular updates and reports to management on operational performance and issues.
• Support cost control initiatives and ensure operations align with approved budgets (OPEX/CAPEX).