Operations Coordinator / Supervisor
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Key skills for this role
About the Role
TASC Outsourcing is hiring an Operations Coordinator/Supervisor for a 12-month contract in Dubai. The role involves coordinating order processing, monitoring fulfillment, and managing inventory.
Key Skills for This Role
Responsibilities
- Coordinate end to end order processing from order placement to last mile delivery
- Monitor real time order flow and ensure timely fulfilment across all sales channels
- Liaise with warehouse, picking, packing, and delivery teams to meet service level targets
- Track inventory levels and coordinate replenishment with procurement and vendor partners
- Resolve order related issues including cancellations, refunds, and delivery escalations
- Maintain and update product listings, pricing, and availability on the platform
- Monitor KPIs such as order accuracy, fulfilment time, cancellation rate, and CSAT
- Prepare daily and weekly operational performance reports for leadership review
Requirements
- 2–4 years of experience in e commerce operations, logistics, or supply chain (UAE/GCC preferred)
- Hands on experience with e commerce platforms such as Shopify, Salla, Zid, Magento, or similar
- Familiarity with last mile delivery partners in the UAE (Aramex, Fetchr, Naqel, etc.)
- Strong command of Excel/Google Sheets for reporting and data analysis
- Experience with OMS, WMS, or ERP systems is a strong advantage
- Excellent communication skills in English; Arabic is a plus
- Ability to work under pressure and manage multiple priorities simultaneously
Full Job Posting
Job Details
- Job Title – Operations Coordinator / Supervisor
- Type – Outsourced
- Salary 5500 6000
- Contract Duration 12 months
- Work Location – Dubai
Key Responsibilities
- Coordinate end to end order processing from order placement to last mile delivery
- Monitor real time order flow and ensure timely fulfilment across all sales channels
- Liaise with warehouse, picking, packing, and delivery teams to meet service level targets
- Track inventory levels and coordinate replenishment with procurement and vendor partners
- Resolve order related issues including cancellations, refunds, and delivery escalations
- Maintain and update product listings, pricing, and availability on the platform
- Monitor KPIs such as order accuracy, fulfilment time, cancellation rate, and CSAT
- Prepare daily and weekly operational performance reports for leadership review
Preferred Qualifications
- 2–4 years of experience in e commerce operations, logistics, or supply chain (UAE/GCC preferred)
- Hands on experience with e commerce platforms such as Shopify, Salla, Zid, Magento, or similar
- Familiarity with last mile delivery partners in the UAE (Aramex, Fetchr, Naqel, etc.)
- Strong command of Excel/Google Sheets for reporting and data analysis
- Experience with OMS, WMS, or ERP systems is a strong advantage
- Excellent communication skills in English; Arabic is a plus
- Ability to work under pressure and manage multiple priorities simultaneously
Skills
- E commerce Operations
- Order Management
- Inventory Management
- Fulfilment Operations
- Product Listing Management
- Supply Chain Management
- KPI Reporting
- Microsoft Excel
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