Debt Collection Officer
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Key skills for this role
About the Role
Innovations Global seeks a motivated Collection Agent to manage overdue accounts and recover outstanding payments while ensuring compliance with UAE Central Bank regulations. The role requires a Bachelor's degree, experience in banking collections or recoveries, and strong communication and negotiation skills.
Key Skills for This Role
Responsibilities
- Handle assigned delinquent accounts and achieve collection targets
- Follow up with customers through calls and emails for payment recovery
- Negotiate payment plans and settlements as per bank policies
- Conduct skip tracing to locate customers when required
- Maintain accurate records of collection activities and customer interactions
- Ensure compliance with CPS/CPR guidelines and UAE Central Bank regulations
Requirements
- Bachelor's Degree or University Graduate
- Experience in banking collections or recoveries is preferred
- Knowledge of skip tracing and UAE banking regulations
- Good communication and negotiation skills
- Ability to work under pressure and meet targets
- Proficiency in MS Office and collection systems
Full Job Posting
Job Summary
- We are looking for a motivated and result oriented Collection Agent to manage overdue accounts and recover outstanding payments while ensuring compliance with UAE Central Bank regulations and company policies.
Key Responsibilities
- Handle assigned delinquent accounts and achieved collection targets.
- Follow up with customers through calls and emails for payment recovery.
- Negotiate payment plans and settlements as per bank policies.
- Conduct skip tracing to locate customers when required.
- Maintain accurate records of collection activities and customer interactions.
- Ensure compliance with CPS/CPR guidelines and UAE Central Bank regulations.
Requirements
- Bachelor’s Degree or University Graduate
- Experience in banking collections or recoveries is preferred
- Knowledge of skip tracing and UAE banking regulations
- Good communication and negotiation skills
- Ability to work under pressure and meet targets
- Proficiency in MS Office and collection systems
Compensation & Location
- Salary – AED 4000 5000
- Location – Sharjah/Dubai
- Week Off – 1
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