Operations Analytics Analyst

Working Conditions

Minimum Requirements

• ANALYST II
• ANALYST I

Additional Documents

Special Requirements

• Transcripts or Diplomas are optional and may be required to meet minimum qualifications.
• State application (STD 678) is Required. Resumes and/or Cover Letters DO NOT take the place of the STD 678. An application received without duties listed on the STD 678 will not receive further consideration and may be excluded from the hiring process.
• It is strongly encouraged to apply through your CalCareer Account at www.calcareers.ca.gov .
• Please only submit ONE application. Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing.
• If you are unable to apply electronically through your CalCareer account, please mail a completed and signed State Examination/Employment Application STD Form 678 and application package to the mailing address provided in the “Application Instructions’ section below and ensure the following:
• Clearly indicate the Job Code #, Position Number and the Classification Title of this position in the “Examination or Job Title(s) For Which You Are Applying” section located on Page 3 of your State Examination/Employment STD Form 678.
• Clearly indicate the basis of your eligibility (list, transfer, reinstatement, etc.) in the “Explanations” section located on Page 3 of your State Examination/Employment Application STD Form 678.
• Remove and do not submit the “Equal Employment Opportunity” questionnaire (Page 10) with your completed State Examination/Employment Application STD Form 678. This page is for examination use only.
• Do not include your full Social Security Number on your documents and/or do not provide any LEAP information.

Examination/Assessment

Application Instructions

• Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
• Who May Apply
• How To Apply
• Address for Mailing Application Packages
• You may submit your application and any applicable or required documents to:
• Address for Drop-Off Application Packages
• You may drop off your application and any applicable or required documents at:
• Required Application Package Documents
• The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications - A Statement of Qualifications (SOQ) is Required. Please see “Statement of Qualifications Requirements” section for more information about the SOQ.

Desirable Qualifications

• Background in DI or PFL claims or high-volume production environment.
• Able to work independently, stay open-minded, adapt to changing situations and conflicting priorities.
• Experience analyzing data and/or reports (i.e., SQL, Tableau, etc.).
• Experience in workforce or workload management.
• Experience making formal written or verbal recommendations for executive decision-making.
• Experience working with collaborators across teams or divisions and maintaining positive relationships.
• Experience developing tools, resources, processes, or strategies for new workloads.
• As a part of the Operations Analytics Unit, you have the opportunity to come into our team at the ground level while we establish our role and scope in the Command Center Division.
• If you are excited about this opportunity, we encourage you to apply for the Operations Analytics Analyst position today!

Contact Information

Statement of Qualifications Requirements

• A Statement of Qualifications (SOQ) is Required . The SOQ serves as documentation of each candidate’s ability to present information clearly and concisely in writing. The SOQ is not a resume or cover letter. Resumes and/or Cover Letters do not take the place of an SOQ. Applications without the inclusion of an SOQ (or without following the proper instructions) will be regarded as incomplete and will be removed from further consideration in the hiring process.
• Statement of Qualifications (SOQ) - To be considered for this position, interested candidates must submit an SOQ. Your response must be no more than two pages in length, include your name and the Job Control (JC) number of this position in the top right corner, and number each page. A Resume or Cover Letter does not substitute for the SOQ. Please reference the desirable qualifications to answer the following prompts:
• Describe your experience analyzing operational or production data to make recommendations that improved processes, efficiency, or service delivery. What was your process? What was your recommendation? What was the outcome?
• Provide an example that demonstrates your experience managing workload distribution for a team in a high-volume or deadline-driven environment.

Background Investigation Requirement

• The position(s) may require an applicant to pass a background investigation. However, applicants will not be asked to provide information about a conviction history unless they receive a conditional offer of employment.
• The department will make an individualized assessment of whether the conviction history has a direct or adverse relationship with the specific duties of the job and the work performed by the department. The department will consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency, nature and seriousness, and age at the time of the offense(s).
• The investigation will consist of completion of a personal history statement and fingerprinting checks with the Federal Bureau of Investigation, Department of Justice, and/or local law enforcement agencies. Anyone failing to pass the background investigation will be provided information on how to appeal the process. A criminal conviction may not result in an automatic determination of "Not Qualified."

ADDITIONAL DEPARTMENT INFORMATION

Equal Opportunity Employer