User Experience Designer

Working Conditions

Minimum Requirements

• INFORMATION TECHNOLOGY SPECIALIST I

Additional Documents

Special Requirements

• It is strongly encouraged to apply through your CalCareer Account at www.calcareers.ca.gov .
• Please only submit ONE application. Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing.
• If you are unable to apply electronically through your CalCareer account, please mail a completed and signed State Examination/Employment Application STD Form 678 and application package to the mailing address provided in the “Application Instructions’ section below and ensure the following:
• Clearly indicate the Job Code #, Position Number and the Classification Title of this position in the “Examination or Job Title(s) For Which You Are Applying” section located on Page 3 of your State Examination/Employment STD Form 678.
• Clearly indicate the basis of your eligibility (list, transfer, reinstatement, etc.) in the “Explanations” section located on Page 3 of your State Examination/Employment Application STD Form 678.
• Remove and do not submit the “Equal Employment Opportunity” questionnaire (Page 10) with your completed State Examination/Employment Application STD Form 678. This page is for examination use only.
• Do not include your full Social Security Number on your documents and/or do not provide any LEAP information.

Examination/Assessment

Application Instructions

• Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
• Who May Apply
• How To Apply
• Address for Mailing Application Packages
• You may submit your application and any applicable or required documents to:
• Address for Drop-Off Application Packages
• You may drop off your application and any applicable or required documents at:
• Required Application Package Documents
• The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications - A Statement of Qualifications (SOQ) is Required. Please see “Statement of Qualifications Requirements” section for more information about the SOQ.

Desirable Qualifications

• Experience conducting usability testing, heuristic evaluations, and end-to-end user research initiatives.
• Ability to create user flows, wireframes, mockups, and interactive prototypes using modern design tools such as Figma, FigJam, Adobe Creative Suite, and similar applications.
• Practical knowledge of information architecture principles, responsive and mobile-first design, and Web Content Accessibility Guidelines (WCAG).
• Experience analyzing and improving user interfaces for web and mobile applications, applying industry-standard UX best practices.
• Skill in writing and editing user-facing content that is clear, concise, inclusive, and aligned with plain language standards.
• Familiarity with structuring and evaluating customer journeys, identifying pain points, and translating insights into design improvements.
• Certification in UX or a closely related field (recommended but not required).

Contact Information

Statement of Qualifications Requirements

• In addition to the State application (STD 678), a Statement of Qualifications (SOQ) is required. The SOQ is a narrative discussion of how your education, training, experience, and skills qualify you for this position. Your SOQ must be typed in 12-point font and be no more than two pages in length. Important: Applications without an SOQ or that do not respond to statements below will not be considered. Resumes or cover letters do not take the place of an SOQ.
• In your SOQ, provide the following information:
• Using the Duty Statement listed on this job posting, please describe the education, training, and work experience that has prepared you to perform the responsibilities for the User Experience Designer position. Provide specific examples of your experience and knowledge in delivering positive user experiences.
• Describe your experience working on complex projects with various stakeholders and include examples of how you've balanced business and policy needs with user needs.
• Describe your strong ability to establish and maintain effective working relationships with others, including internal and external partners, as well as how you help build consensus to accomplish the organization's goals and objectives.

Background Investigation Requirement

• The position(s) may require an applicant to pass a background investigation. However, applicants will not be asked to provide information about a conviction history unless they receive a conditional offer of employment.
• The department will make an individualized assessment of whether the conviction history has a direct or adverse relationship with the specific duties of the job and the work performed by the department. The department will consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency, nature and seriousness, and age at the time of the offense(s).
• The investigation will consist of completion of a personal history statement and fingerprinting checks with the Federal Bureau of Investigation, Department of Justice, and/or local law enforcement agencies. Anyone failing to pass the background investigation will be provided information on how to appeal the process. A criminal conviction may not result in an automatic determination of "Not Qualified."

ADDITIONAL DEPARTMENT INFORMATION

Equal Opportunity Employer