Operations Analyst
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Key skills for this role
About the Role
spiderSilk is seeking an Operations Analyst to sit at the intersection of Platform Engineering and Finance, ensuring platforms remain reliable, efficient, and economically sustainable.
Key Skills for This Role
Responsibilities
- Own and track key operational metrics such as uptime, latency, data integrity, and alert accuracy
- Build and maintain monitoring dashboards for platform health, incidents, and risks
- Support post incident reviews and drive long term corrective actions with Platform Engineering
- Monitor infrastructure spend and analyze cost drivers across products and environments
- Develop dashboards connecting infrastructure costs with platform performance and business outcomes
- Partner with Finance and Platform Engineering to investigate spend variances and identify optimization opportunities
- Develop and maintain operational KPIs balancing reliability, efficiency, and financial performance
- Deliver operational insights and recommendations to leadership teams
Requirements
- 4+ years of experience in Operations Analytics, FinOps, Infrastructure Analytics, Reliability Engineering, or similar role
- Strong analytical and problem solving skills
- Experience with infrastructure, cloud, SaaS, fintech, cybersecurity, or other high scale environments
- Strong communication skills with technical and non technical stakeholders
- Highly organized, proactive, and comfortable in fast paced environment
- Strong SQL/MySQL skills
- Power BI, Tableau, Grafana, or Kibana experience
- Advanced Microsoft Excel skills
Full Job Posting
Who We Are
- spiderSilk was founded in 2019 to build regional, sovereign cybersecurity IP.
- Mission: protect organizations' digital worlds with continuous, intelligent, autonomous security.
- Global team of curious minds, problem solvers, and passionate builders.
About The Role
- Operations Analyst sits at the intersection of Platform Engineering and Finance.
- Responsible for tracking reliability, performance, cost, and margin metrics.
- Transforms data into actionable insights for operational and strategic decision making.
Responsibilities
- Own and track key operational metrics such as uptime, latency, data integrity, and alert accuracy.
- Build and maintain monitoring dashboards for platform health, incidents, and emerging risks.
- Support post incident reviews and work with Platform Engineering to drive corrective actions.
- Monitor infrastructure spend and analyze cost drivers across products and environments.
- Develop dashboards connecting infrastructure costs with platform performance and business outcomes.
- Partner with Finance and Platform Engineering to investigate spend variances and identify optimization opportunities.
- Develop and maintain operational KPIs that balance reliability, efficiency, and financial performance.
- Deliver operational insights and recommendations to leadership teams.
Requirements
- 4+ years in Operations Analytics, FinOps, Infrastructure Analytics, Reliability Engineering, or similar.
- Strong analytical and problem solving skills.
- Experience with infrastructure, cloud, SaaS, fintech, cybersecurity, or high scale environments.
- Strong communication skills with technical and non technical stakeholders.
- Highly organized, proactive, and comfortable in fast paced environment.
- Collaborative mindset with strong ownership and curiosity.
Technical Skills
- Strong SQL/MySQL skills.
- Power BI, Tableau, Grafana, or Kibana experience.
- Experience with observability and monitoring platforms.
- Advanced Microsoft Excel skills.
- Redis, MongoDB, PostgreSQL, or other NoSQL technologies (nice to have).
- Python scripting, ETL pipelines, or data warehousing exposure (nice to have).
- Familiarity with cloud cost optimization and FinOps practices.
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