Operational Resilience Analyst UAE and MENAT (UAE National Only)
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Key skills for this role
About the Role
HSBC seeks an Operational Resilience Analyst to support the UAE & MENAT Operational Resilience Lead in transitioning the resilience programme into business as usual. The role involves coordinating governance activities, driving BSO engagement, and supporting risk and control activities.
Key Skills for This Role
Responsibilities
- Support the transition of the UAE Operational Resilience programme into BAU, helping embed the Operating Model and coordinating timely completion of annual refresh activities
- Support the Operational Resilience Lead in driving engagement and delivery of BSO responsibilities under the operational resilience programme
- Provide coordination and secretariat support for the Business Service Owner (BSO) Forum, including agenda planning, materials, actions, follow ups, and collating BAU packs
- Help drive BSO engagement and delivery, tracking ownership, milestones and evidence against responsibilities
- Act as a key point of contact with Operational Resilience programme teams, supporting interlocks and day to day coordination
- Promote Operational Resilience ways of working across the entity, partnering with lines of business, global functions and Technology teams
- Track closure of gaps identified through QA by Operational Resilience Lead and maintain transparent status reporting
- Work closely with UAE & MENAT stakeholders across businesses, functions and Technology to gather inputs, validate evidence, and support timely delivery
- Provide day to day risk and control support for IBS vulnerabilities, helping issues data collection, document impacts, and track remediation actions
- Support the Operational Resilience Lead by gathering and analysing MI, incident logs, audit findings, KRIs/KPIs and regulatory updates to identify emerging issues
Requirements
- Bachelor’s degree is required in order to obtain a UAE work permit
- 1 3 years’ experience in operational resilience, business continuity, operational risk, controls, incident management, or a closely related risk/resilience discipline within a regulated financial services environment is desirable
- Experience coordinating governance activities (e.g., forums/committees), including agenda planning, minutes/actions tracking, and production of management packs
- Excellent communication skills to work with multiple stakeholders
- Planning and organisation: able to structure work, manage competing priorities, and deliver to fixed timelines
- Strong written and verbal skills; able to tailor messages for senior stakeholders
- Confident engaging Business Service Owners (BSOs) and accountable owners to secure actions, evidence, and timely closure of gaps
- Analytical capability: able to gather, validate, and interpret MI (incidents, audit findings, KRIs/KPIs) to identify themes, emerging risks, and required actions
- Attention to detail: consistently high quality outputs with minimal errors; strong document and evidence discipline
Full Job Posting
Role Overview
- Operational Resilience sits within the Business Risk and Resilience (BRR) function in the Group & Regional Chief Operating Office.
- The role supports the UAE & MENAT Operational Resilience Lead in transitioning the programme from delivery into BAU.
Key Responsibilities
- Support the transition of the UAE Operational Resilience programme into BAU, helping embed the Operating Model and coordinating timely completion of annual refresh activities.
- Support the Operational Resilience Lead in driving engagement and delivery of BSO responsibilities.
- Provide coordination and secretariat support for the Business Service Owner (BSO) Forum.
- Help drive BSO engagement and delivery, tracking ownership, milestones and evidence.
- Act as a key point of contact with Operational Resilience programme teams.
- Promote Operational Resilience ways of working across the entity.
- Track closure of gaps identified through QA by Operational Resilience Lead.
- Work closely with UAE & MENAT stakeholders across businesses, functions and Technology.
- Provide day to day risk and control support for IBS vulnerabilities.
- Support the Operational Resilience Lead by gathering and analysing MI, incident logs, audit findings, KRIs/KPIs and regulatory updates.
Requirements
- Bachelor’s degree is required in order to obtain a UAE work permit.
- 1 3 years’ experience in operational resilience, business continuity, operational risk, controls, incident management, or a closely related risk/resilience discipline within a regulated financial services environment is desirable.
- Experience coordinating governance activities (e.g., forums/committees), including agenda planning, minutes/actions tracking, and production of management packs.
- Excellent communication skills to work with multiple stakeholders.
- Planning and organisation: able to structure work, manage competing priorities, and deliver to fixed timelines.
- Strong written and verbal skills; able to tailor messages for senior stakeholders.
- Confident engaging Business Service Owners (BSOs) and accountable owners.
- Analytical capability: able to gather, validate, and interpret MI.
- Attention to detail: consistently high quality outputs with minimal errors.
About HSBC
- HSBC is committed to building a culture where all employees are valued, respected and opinions count.
- HSBC is an equal opportunity employer.
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