Operational Performance Lead

How we do things at ASX is just as important as what we do. This means, if you're a people leader, you will be responsible for both the core duties outlined below, and providing leadership to your team to ensure we foster a collaborative, inclusive team environment, where people feel empowered, accountable, and deeply connected (as outlined in our Leadership Principles).

Coordinate business and operational resilience activities to strengthen resilience capability across ASX Supervision’s critical operations and processes.

Using structured methodologies, help team understand key activities, dependencies, and recovery strategies.

Develop business continuity playbooks and ensure they are current, practical and fit for purpose. Coordinate testing, training and awareness of these playbooks across the function.

Drive the design and delivery of resilience uplift initiatives collaborating with stakeholders for end-to-end approaches to resilience. Support Participants Supervision in driving broader market ecosystem resilience initiatives.

Develop reporting, dashboards and metrics to measure resilience performance of ASX Supervision and market participants. Regularly undertake research on external best practices and industry standards

Support incident management coordination activities

Working with subject matter experts (SMEs), develop proficient knowledge of the division’s operational processes and procedures and regularly conduct critical analysis of the ‘as is’ or current state.

Working with SME’s, write clear and easily understood process, procedure and training documents. Keep abreast of changes to operating processes and ensure documents are regularly refreshed and kept up to date.

Map key processes and practices, maintain the division’s process map library, updating these where required.

Drive the design and implementation of future state processes including designing and operating effective controls for critical steps within processes.

Develop feedback mechanisms to monitor performance to agreed operating standards. Monitor and analyse performance metrics to assess overall performance

Run end to end process reviews, identify pain points, and lead the work that removes them. Identify and implement opportunities to augment/ automate workflows, reduce manual touchpoints and increasing use of data to support operational performance.

Lead and/or support the implementation of continuous improvement initiatives. Prepare and maintain high quality documentation, including well-defined problem statements, target outcomes, options, recommendations, requirements and implementation and training plans. Provide regular status reporting.

Perform end to end project implementation / delivery related activities including business analysis, project management, testing, change management and implementation. Ensure assigned items are delivered efficiently and effectively aligned to ASX delivery practices.

Coach and upskill team members on best practices in operational excellence, customer-centric thinking, and data-informed decision-making.

Develop action plans to support issue management including developing required artefacts to evidence issue / action closure. Monitor and update progress reports on open issues and action to ensure these are adequately completed within agreed timeframes.

Drive and champion a ‘lesson learnt’ framework and process to drive a culture of analysis and learning from incidents and near misses.

Undertake reviews and help define sustaining mechanisms to support the embedding of uplifted practices including collaborating with line 1 risk and compliance partners in control uplift efforts.

Provide regular reporting to senior stakeholders on issue trends and resolution progress.

Knowledge of the workings of capital markets

Understanding of regulatory frameworks (e.g. CPS 230) and risk management principles

Proficiency in SQL and dashboard creation using Tableau or other BI tools.

We make hiring decisions based on your skills, capabilities and experience, and how you’ll help us to live our values. We encourage you to apply even if you don’t meet all the criteria of this role.

If you need any adjustments during the application or interview process to help you present your best self, please let us know at careers@asx.com.au.

At ASX Group, our diverse workforce is essential to build and maintain a fair and dynamic marketplace. We support flexible working and offer hybrid working options. Even if our roles are advertised as full-time, we encourage you to apply if you are interested in part-time or other flexible working arrangements.

We will arrange for successful candidates to have background checks, including reference and police checks, completed as part of the on-boarding process.

To be considered for this position, candidates must be legally authorised to work in Australia on a permanent basis without any restrictions.