Operational Officer Level 3 (RPC)

Strong communication skills, with the ability to translate complex technical information for diverse audiences.

A proactive, adaptable and solutions-focused approach to planning and problem solving.

A commitment to delivering high-quality customer service and building positive stakeholder relationships.

Demonstrated experience in planning and implementing bush fire risk mitigation strategies, including complex hazard reduction planning and hazard complaint management.

Proven ability to manage competing priorities, make sound decisions and effectively coordinate and delegate workloads.

Demonstrated ability to lead, mentor, coach and support others to achieve results in a complex and evolving environment.

Strong stakeholder engagement and collaboration skills, with experience working across organisations to achieve shared outcomes.

Experience using systems such as Guardian, Noggin, OCA or ServiceNow, and current Hazard Management Officer (HMO) and/or Conservation and Irrigation Officer (CIO) qualifications, will be highly regarded.

RFS Group Leader qualification or the equivalent National Units of Competency (PUAOPE016 and PUAOPE023)

Diploma in a relevant discipline (i.e. Emergency Management, Project Management, Leadership) or equivalent expertise

Level 2 Principal IMT qualification in Planning, Operations or Logistics

A current Driver Licence and the willingness and ability to travel

Completion of an Operational Officer Medical Assessment certifying the required level of general health and fitness (external candidates)

Please note: Those with equivalent qualifications are encouraged to apply, the RFS will review and determine eligibility on a case-by-case basis.

You may be required to undertake further professional development depending on your existing qualifications and experience in accordance with the essential requirements of the role.

If you are interested in finding out more about this opportunity, please access the role description and our organisation structure .

Note: As per the role description, candidates are required to meet minimum essential requirements. If you do not meet the essential requirements for this role, your application may not progress to shortlisting.

Operational uniform available

Attractive leave entitlements including 4 weeks annual leave per year, plus more

Free access to our Member Assistance Program (MAP) for all RFS members, and their immediate family

Salary packaging options available

One ‘Agreed Absence’ leave day per calendar month

Ongoing learning and professional development programs (RFS is a Registered Training Organisation giving you access to various internal courses)

Partnership with Fitness Passport for eligible RFS staff and their families to access more than 845 gyms and pools!

To be considered for this opportunity, you must submit your application by clicking 'Apply Now' through the relevant advertisement on RFS Careers , and attach:

A cover letter in PDF format, addressing how you meet the essential requirements of the role, outlining your suitability and why you are interested in this opportunity;

A resume in PDF format, including two current/recent professional referees (please include email address and contact number)

Respond to two targeted questions within the online application process (maximum 500 words each): Tell us about resolving a complaint or conflict with a stakeholder or colleague. What was your approach to resolve matters? What is your leadership style? Share an example where it led to team success.

Tell us about resolving a complaint or conflict with a stakeholder or colleague. What was your approach to resolve matters?

What is your leadership style? Share an example where it led to team success.

Candidates are encouraged to prepare their applications independently to ensure they accurately reflect their skills and experience. The Rural Fire Service values authentic, original responses that reflect individual perspectives and alignment with its values and priorities. Skills, knowledge, and capability will be assessed and verified through the capability assessment process.

A recruitment (talent) pool for Hunter Area Command roles (only) may be created through this recruitment process to fill future ongoing, temporary, casual and term, full time or part time opportunities.

Failure to submit requested information relating to qualifications and equivalent expertise may result in your application being deemed unsuccessful.

Shortlisted external applicants will be required to undergo a medical assessment (medical costs will be covered by RFS).

Successful applicants will be supported to attend a paid Induction course over a 6 week period at the RFS State Training Academy located in Dubbo.

We value a diverse and inclusive workplace and are committed to ensuring our employees represent the diversity of communities that we serve.

If you require an adjustment during the recruitment process, please include any details that you are comfortable sharing during the application process, alternatively, you can reach out to the role expert to discuss.

The recruitment process may involve a range of assessment activities to determine your capabilities for the role (aligning to the NSW PSC Capability Framework ). The Capability application tool is designed to help job applicants understand and use the NSW Public Sector Capability Framework when applying for jobs with the NSW government. Additional checks for successful applicants will include referee checks and criminal history checks.

This may not be the role for you, however you can check out other vacancies in the RFS here , or consider volunteering with your local Brigade.

Learn more about how RFS members support communities across NSW below