Operation Manager/Senior Team Leader
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About the Role
Manage daily operations of Kids Indoor Play Areas, ensuring safety and excellent customer service while leading and training the operations team.
Key Skills for This Role
Full Job Posting
Hiring: Operations Manager And Senior Team Leader
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Location: Sharjah, UAE
We are expanding and excited to announce openings for an experienced
Operations Manager And Senior Team Leader
for our new branch in Sharjah.
If you have a strong background in managing
Kids Indoor Soft Play Areas, Family Entertainment Centers (FEC), or Theme Parks
, we would love to hear from you.
Key Responsibilities
- Oversee day-to-day branch operations and ensure smooth functioning of the facility
- Lead, supervise, and motivate the operations team to deliver excellent customer service
- Ensure a safe, clean, and fun environment for children and families
- Manage staff scheduling, training, and performance monitoring
- Handle customer inquiries, complaints, and operational challenges professionally
- Monitor ticketing, birthday parties, events, and overall guest experience
- Ensure compliance with safety standards, SOPs, and company policies
- Coordinate with management on business growth, promotions, and operational improvements
Requirements
- Proven experience in Kids Indoor Play Areas, Theme Parks, Trampoline Parks, or Family Entertainment Centers
- Previous experience as an Operations Manager, Supervisor, or Senior Team Leader
- Strong leadership and team management skills
- Excellent communication and customer service abilities
- Ability to work in a fast-paced environment and manage operations efficiently
- Knowledge of safety procedures and operational standards in entertainment/play areas
- UAE experience preferred
What We Offer
- Opportunity to be part of a growing and expanding company
- Career growth and leadership opportunities
- Competitive salary package
- Dynamic and family-friendly work environment
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