Operation Lead, Operations
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Key skills for this role
About the Role
Amazon seeks an Operations Lead to oversee shift workflows, train employees, and drive operational excellence in a fast-paced logistics environment. You will support Shift/Area Managers, analyze data to optimize safety and productivity, and ensure smooth daily operations.
Key Skills for This Role
Responsibilities
- Measure and monitor workflows, track onsite performance, and provide important shift information to frontline management to ensure operational excellence across shifts
- Support and train employees to deliver great service and supervise them in their daily tasks
- Support the Shift/Area Manager with projects to improve processes, cultivate a safe working environment, and increase workforce engagement
- Work with other departments to find solutions to address common issues or support needs in areas of key performance
- Use data analysis to identify ways to optimise safety, quality and productivity
Requirements
- 1+ years of Microsoft Office products and applications experience
- High school or equivalent
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Experience in English language communication skills, both written and verbal
- Experience running metrics reports, analyzing data to identify problems and using data analysis to generate and explain metrics
- Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment
- Experience with six sigma tools and Lean techniques
- Experience with data and analysis tools including Microsoft Excel and SQL
Full Job Posting
Description
- Operations is the heart and soul of everything Amazon does. It is thanks to effective operations that items are processed and dispatched to our customers on time.
- Being an Operations Lead/Supervisor gives you the chance to see how all the different parts of operations work and play a role in making sure everything runs smoothly.
- You’ll be the first point of contact for team members during their shift and help them follow the processes that your managers have put in place.
Key job responsibilities
- Measure and monitor workflows, track onsite performance, and provide important shift information to frontline management to ensure operational excellence across shifts
- Support and train employees to deliver great service and supervise them in their daily tasks
- Support the Shift/Area Manager with projects to improve processes, cultivate a safe working environment, and increase workforce engagement
- Work with other departments to find solutions to address common issues or support needs in areas of key performance
- Use data analysis to identify ways to optimise safety, quality and productivity
A day in the life
- As an Operations Lead/Supervisor, you’ll be based in one of our operational sites. You’ll support your Shift/Area Manager to carry out the plan for the shift.
- That will involve helping with pre shift meetings with your team and monitoring procedures to make sure everyone is following safety rules, quality processes, and the priority plan for the day.
- You’ll escalate any issues you spot to your manager, but sometimes you’ll be the most senior person on shift and will give people the direction they need to complete their tasks.
- At other times, you’ll support your Shift/Area Manager in planning shifts to make sure you have enough team members working during peak times.
Basic Qualifications
- 1+ years of Microsoft Office products and applications experience
- High school or equivalent
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Experience in English language communication skills, both written and verbal
- Experience running metrics reports, analyzing data to identify problems and using data analysis to generate and explain metrics
- Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment
Preferred Qualifications
- Experience with six sigma tools and Lean techniques
- Experience with data and analysis tools including Microsoft Excel and SQL
Company
- Q Express Documents Transport
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