Operation Coordinator - Certification - Riyadh ,KSA

Position Summary

Audit Planning & Coordination

• Coordinate and support operational activities related to management system audits, certification, surveillance, and re-certification programs.
• Plan and coordinate audit schedules in liaison with auditors, clients, and internal teams to ensure timely execution.
• Ensure audit date intimation is provided to clients at least one month in advance and obtain confirmation on proposed dates.
• Issue audit intimation to clients in a timely manner and ensure all required information is communicated well before the audit.
• Monitor audit progress, certification status, pending actions, and escalate issues or delays to management when necessary.
• Coordinate auditor assignments and availability to ensure optimal resource utilization.

Auditor Logistics & Travel Management

• Arrange and coordinate all auditor logistics, including flight bookings, hotel reservations, transportation, and other travel requirements upon audit confirmation.
• Prepare feasibility reports, obtain necessary approvals, and monitor auditor travel expenses to ensure compliance with company policies and budget requirements.
• Create and process Purchase Requisitions (PR) and Purchase Orders (PO) accurately and on time with proper descriptions and supporting documentation.

Documentation & Certification Support

• Prepare, review, and maintain audit-related documentation, records, reports, certificates, and client files in accordance with company procedures and accreditation requirements.
• Ensure accurate data entry and maintenance of audit, certification, and client records within relevant systems.
• Assist in certification documentation, certificate issuance, and record management activities.

Financial & Administrative Coordination

• Coordinate invoicing activities by ensuring invoice requests are submitted accurately and on time to the Accounts Department.
• Support tracking of operational costs and assist in maintaining proper documentation for audit and travel-related expenses.

Client Communication & Customer Service

• Serve as a key point of contact for clients regarding audit schedules, documentation requirements, certification processes, and operational inquiries.
• Ensure effective communication with clients throughout the audit and certification lifecycle.
• Send customer feedback forms upon completion of audits and certification activities and maintain records of responses received.

Continuous Improvement

• Support continuous improvement initiatives within the department to enhance operational efficiency and customer satisfaction.
• Perform additional operational and administrative duties as assigned by management.

Education

Experience

• Minimum 1-4 years of experience in operations coordination, certification support, audit administration, or related operational roles.
• Experience within management systems certification, auditing environments, conformity assessment bodies, inspection, or testing organizations is preferred.

Skills & Competencies

• Strong planning, coordination, and organizational skills.
• Excellent attention to detail and ability to manage multiple priorities.
• Good communication and interpersonal skills in English.
• Proficiency in Microsoft Office applications and operational management systems.
• Ability to work in a structured, compliance-driven, and deadline-oriented environment.
• Strong customer service orientation and problem-solving skills.
• Ability to coordinate effectively with clients, auditors, and internal stakeholders.

What We Offer

• Paid vacation time.
• Competitive compensation.

Additional Information

Working Model : Onsite