Onsite Support Engineer
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Key skills for this role
About the Role
Seeking an experienced Onsite Support Engineer to provide technical support within an enterprise-scale organization, including executive and VIP users. Requires strong hands-on experience with Microsoft 365, Cisco VC, and ServiceNow, with at least 5 years in a customer-facing support environment.
Key Skills for This Role
Responsibilities
- Provide technical support within enterprise scale organizations, including executive and VIP users
- Manage and resolve incidents across end user hardware, software, mobile devices, and network issues
- Utilize IT Service Management platforms like ServiceNow for ticket management
- Support Microsoft 365, Teams Rooms, and Cisco VC environments
- Perform system administration, desktop support, and networking tasks
Requirements
- Proven experience providing technical support within enterprise scale organizations
- Strong hands on experience with Microsoft 365 technologies, including Office 365, Microsoft Teams Rooms, and Cisco Video Conferencing solutions
- Experience working with IT Service Management platforms, with ServiceNow highly desirable
- Minimum of 5 years of experience across multiple IT domains including Service Desk, EUC, Desktop Support, Systems Administration, and Networking
- Minimum of 5 years of experience in a fast paced, customer facing support environment
- Excellent communication and interpersonal skills
- Advanced knowledge of IT support tools, methodologies, and service delivery best practices
- Strong troubleshooting and diagnostic skills across end user hardware, software, mobile devices, and network related issues
- Advanced understanding of operating systems, enterprise business applications, printing technologies, and network infrastructure
- Solid knowledge and hands on experience supporting both Microsoft Windows and Apple macOS operating systems
- Demonstrated experience with Mobile Device Management solutions and endpoint management technologies
- Ability to quickly adapt to emerging technologies
Full Job Posting
Required Qualifications & Experience
- Proven experience providing technical support within enterprise scale organizations, with prior experience supporting executive and VIP users being highly preferred.
- Strong hands on experience with Microsoft 365 technologies, including Office 365, Microsoft Teams Rooms, and Cisco Video Conferencing (VC) solutions.
- Experience working with IT Service Management (ITSM) platforms, with ServiceNow being highly desirable.
- Minimum of 5 years of experience across multiple IT domains, including Service Desk, End User Computing (EUC), Desktop Support, Systems Administration, and Networking.
- Minimum of 5 years of experience in a fast paced, high volume, customer facing support environment.
- Excellent communication and interpersonal skills, with the ability to effectively engage and support non technical stakeholders through active listening and clear communication.
- Advanced knowledge of IT support tools, methodologies, and service delivery best practices.
- Strong troubleshooting and diagnostic skills across end user hardware, software, mobile devices, and network related issues.
- Advanced understanding of operating systems, enterprise business applications, printing technologies, and network infrastructure.
- Solid knowledge and hands on experience supporting both Microsoft Windows and Apple macOS operating systems.
- Demonstrated experience with Mobile Device Management (MDM) solutions and endpoint management technologies.
- Ability to quickly adapt to emerging technologies and thrive in a rapidly evolving IT environment.
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