Onsite Support Engineer
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Key skills for this role
About the Role
Demonstrated experience of providing technical support within an enterprise-level organization, preferably supporting VIP users. Experience in Office 365, Microsoft Teams rooms, and Cisco VC technology.
Key Skills for This Role
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Overview
- Demonstrated experience of providing technical support within an enterprise-level organization, preferably supporting VIP users.
- Experience in Office 365, Microsoft Teams rooms, and Cisco VC technology.
- Experience in using ITSM systems (ServiceNow is highly desirable).
- A minimum of 3 years’ experience working within multiple technology domains (Service Desk/EUC/Desktop/Systems/Networks).
- A minimum of 3 years’ experience in a high-volume, customer-facing environment.
- Great communication skills when dealing with non-technical stakeholders, founded on being a good listener.
- Advanced understanding of support tools, techniques, and how technology is used to provide services.
- Advanced diagnosis skills of technical issues related to end-user hardware, software, and network devices.
- Advanced understanding of operating systems, business applications, printing systems, and network systems.
- Good Knowledge of OS (mainly Microsoft and Apple).
- Demonstrated experience in Mobile Device Management (MDM).
- The ability to keep up with and adapt to the fast-paced IT world.
- Demonstrated analytical and problem-solving skills.
- Strong customer service focus and quality control skills.
- Highly developed time management skills.
- The ability to adapt communication techniques to suit the needs of different individuals.
- Professional presentation skills.
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