Online Merchandiser | Retail | M&S | UAE
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Key skills for this role
About the Role
The role involves managing online merchandising, coordinating website operations, optimizing product listings, and analyzing performance metrics for e-commerce platforms.
Key Skills for This Role
Responsibilities
- Execute day to day website updates using the KIBO platform
- Support content creation teams by building landing pages, campaigns, and seasonal features
- Manage product catalogue listings, stock sync, pricing, and availability on Quick Commerce platforms
- Coordinate the upload and maintenance of digital assets aligned with marketing campaigns
- Monitor platform level KPIs and resolve issues
- Generate and share daily/weekly reports on content status and platform performance
Requirements
- Experience in digital merchandising or e commerce operations
- Hands on experience with website content management systems (e.g., KIBO)
- Strong commercial awareness and proactive mindset
- Ability to coordinate with multiple teams and platforms
Full Job Posting
Job Overview
- We are seeking a capable and detail oriented Online Merchandiser to support the operations and trading execution across M&S websites and third party Quick Commerce platforms.
Website Operations (KIBO)
- Execute day to day website updates using the KIBO platform.
- Support content creation teams by building landing pages, campaigns, and seasonal features.
- Support website refresh and merchandising activities to increase conversion.
- Coordinate with merchandising teams to ensure timely go live of new products.
- Ensure that products are accurately tagged, categorized, and optimized for search and SEO.
- Assist in the testing and publishing of content, ensuring high standards of accuracy and customer experience.
Quick Commerce Platform Management
- Manage product catalogue listings, stock sync, pricing, and availability on Deliveroo, Foodpanda, Instashop, Grab, and other relevant platforms.
- Coordinate the upload and maintenance of digital assets aligned with marketing campaigns and promotions.
- Monitor platform level KPIs (order availability, cancellation rates, delivery windows) and resolve issues with urgency.
- Adapt creative content (product names, descriptions, imagery) as needed for local relevance and platform guidelines.
Campaign Execution & Digital Asset Coordination
- Liaise with internal teams to gather and upload marketing assets for campaigns (email, homepage banners, push notifications, PPC).
- Build content briefs according to business direction and trends.
- Maintain a tracker of go live timelines across both web and partner platforms.
- Coordinate with SEO and performance marketing teams for content optimization and keyword usage.
Reporting & Analytics
- Generate and share daily/weekly reports on content status, product availability, platform performance, and campaign execution.
- Provide insight based recommendations to improve digital execution and site/platform KPIs.
- Collaborate with the Trade Manager and trade teams to refine digital merchandising based on data trends.
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