zoho_recruit
Onboarding Associate
CustomerLabs
Remote, IND
Full-time
Entry · 1+ years experience
Remote
Discovered 3 weeks ago
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Role Overview
CustomerLabs is a Customer Data Platform that helps marketers capture, transform, and send first-party data to ad platforms, analytics tools, and CRMs.
As an Implementation Specialist, you will own the technical onboarding of new customers from kickoff to "we are live and the data looks right."
This is not a scripted SaaS onboarding — every customer's stack is different, and your job is to make CustomerLabs fit cleanly into it.
Key Skills for This Role
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Full Job Posting
Required Skills
- Strong communication skills, especially for client-facing conversations.
- Strong knowledge of JavaScript.
- Strong logical reasoning and problem-solving ability.
- Ability to understand technical workflows and explain them in a simple manner.
- Comfortable working with product platforms, dashboards, and implementation-related tasks.
Good to Have’s
Understanding of customer data, website tracking, pixels, events, or marketing technology.
Prior internship or experience in SaaS, technical support, implementation, or onboarding.
Basic understanding of eCommerce and digital marketing.
Ideal Candidate Profile
We should look for someone who is technically curious, strong in logic, confident in client communication, and willing to learn CDP-related concepts. This person does not need to be a full developer, but should be comfortable understanding JavaScript and implementation logic.
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