zoho_recruit
Design Lead
CustomerLabs
Chennai, IND
Full-time
Senior · 5+ years experience
Onsite
Discovered 3 weeks ago
Free
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- Own end-to-end UX and product experience across the platform.
- Conducts user research to align the design approach for respective pain points and project objectives, using key artifacts (e.g., journey maps, service blueprints, ecosystem maps) to define, communicate, and develop a desired digital experience.
- Documents workflows and leads service blueprint development to reflect future-state user processes; build solution based on redesigned workflows, synchronizing functional needs of multiple users.
- Build the information architecture for multiple functions, creating a solution for multiple workflows/applications to create a singular user experience and the ability of different functional users to contribute to different services.
- Develop and maintain design systems that ensure consistency across multiple (cloud-native) applications.
- Work closely with developers to ensure seamless implementation of designs and resolve any design-related issues during development.
- Ensure all deliverables across a variety of projects are produced at the highest quality
- This role is accountable for shipping the right experience, not just producing designs.
- 5+ years of experience in UX / Product Experience design for SaaS products.
- Strong skills in mapping user journeys, defining interaction logic, and creating scalable systems that ensure consistency across features and platforms.
- Hands-on experience designing end-to-end user experiences for SaaS platforms, covering discovery, problem definition, solution design, validation, and implementation across multiple product cycles.
- Experience collaborating within a multi-disciplinary delivery team including service designers, technologists, data scientists, engineers, solution architects, and change managers.
- Demonstrated ability to mentor designers, conduct reviews, set quality standards, and scale design processes while managing teams of 4–5 members.
- Capable of independently driving requirement clarification, prioritization, trade-offs, and cross-team alignment without reliance on a dedicated Product Manager.
- Strong knowledge and demonstrated experience in UI design including wireframing, low and high-fidelity prototyping, moderated and unmoderated user testing, and accessibility testing.
- Define and maintain design guidelines, processes, and best practices. Ensure consistency, efficiency, and high-quality output across the team.
- Lead and support a team of designers through coaching, feedback, and clear ownership. Focus on skill development, accountability, and consistent delivery.
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