Omnichannel Executive - Emirati Talent

Overview

Omnichannel Executive

A. Product Operations & Execution (Support Focused)

• Execute critical components of the omnichannel product lifecycle, supporting the Product Manager from concept definition through launch and optimization.
• Maintain and update the omnichannel product roadmap, ensuring timelines, priorities, and dependencies are clearly communicated across teams.
• Lead daily coordination with UX/UI, development partners, and IT, ensuring clarity of requirements, timely delivery, and swift resolution of blockers.
• Monitor project plans and delivery trackers, proactively managing deadlines, identifying risks, and ensuring cross‑functional accountability.
• Drive operational readiness for new omnichannel features such as Click & Collect, Ship‑from‑Store, and in‑store digital tools—ensuring processes, assets, and communications are fully aligned.
• Lead UAT cycles, including test case development, execution management, issue documentation, and validation for final approval.
• Monitor platform performance, identifying funnel issues, speed bottlenecks, and conversion gaps; escalate with actionable recommendations.
• Maintain documentation and rollout communications, ensuring internal teams are trained and aligned on new features and enhancements.
• Track and analyze key omnichannel KPIs, producing performance reports with insights that support data-driven decision-making.
• Conduct competitive and market research, identifying new opportunities to enhance the omnichannel journey.

B. Product Content Management (Support Focused)

• Own the accuracy and completeness of omnichannel product content, ensuring listings, descriptions, availability, and assets meet brand and operational standards.
• Conduct routine audits across websites and connected channels, identifying and resolving content gaps, inconsistencies, and stock accuracy issues.
• Manage pricing, promotional alignment, and cross-channel consistency, ensuring discrepancies are quickly resolved.
• Lead coordination with merchandising, content, and brand teams to ensure timely onboarding and refreshing of product content.
• Maintain structured trackers for inventory accuracy, critical SKUs, content performance, and update cycles.
• Drive category restructuring and listing optimization initiatives to enhance discoverability and conversion.

C. Contract, Vendor, and Administrative Support

• Oversee AMC and vendor management workflows, ensuring contracts, renewals, and SLAs are up-to-date and properly tracked.
• Collaborate with procurement to manage PR/PO cycles, track approvals, ensure documentation quality, and maintain timely execution.
• Coordinate with legal team to support contract reviews, amendments, and compliance requirements.
• Maintain ownership of vendor communication, ensuring follow-ups, status updates, meeting coordination, and documentation are consistently handled.

D. Cross Functional Support & Daily Coordination

• Act as a bridge between omnichannel, business, and retail teams, ensuring alignment, readiness, and operational excellence across all touchpoints.
• Prepare and present dashboards, performance trackers, and operational summaries to support leadership decision-making.
• Own the escalation and issue-management process, working closely with IT, CRM, operations, and agencies to ensure timely resolution.
• Contribute to continuous improvement efforts, identifying process gaps and recommending enhancements to improve customer experience and workflow efficiency.
• In order to be successful in this role, you should have:
• 1-3 years job related experience.
• Bachelor Degree or equivalent
• Project Management Certifications- Agile/scrum.
• UI/UX Understanding with ability to conceptualize and contribute to user-centric design.
• Strong understanding of e-commerce products, digital workflows, and end-to-end online operations.
• Experienced using Jira and similar tools such as Trello, Asana, and Monday.com for tracking and workflow management.
• If you are ready for your next challenge, Apply Now!