Officer, PVB Payments

Key Responsibilities

• Identifying errors in documentation received & follow up for closure of the same • To ensure that all transactions/activities are efficiently processed and within SLA. • To ensure processing errors are identified & reported on time. • To improve productivity by over 10% on a year-on-year basis. • Ensuring all queries related to the process are sorted out in a timely basis. • To ensure appropriate internal controls and procedures are documented and adhered. • Should cross-train oneself with other processes in the unit. • To ensure quality contributions during new process launch / enhancement in process / systems. • Comply with all applicable rules / regulations of the Company / Group policies and adherence to the Group Code of Conduct. • Upholding the values of the group and company at all times • Achieve high levels of productivity and error free processing. • Flexible in work priorities to meet business requirements with a constructive attitude. • Adherence to Service Level Agreements • Contribute in the quality initiative by foreseeing future problems along with preventive action. • Work towards achieving high customer satisfaction levels
• Regulatory & Business Conduct • Display exemplary conduct and live by the Group’s Values and Code of Conduct. • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Skills and Experience

• Good Communication Skill • Typewriting skill, Basic computer knowledge • Multitasking Skills, Eager to learn

Qualifications

• Graduation or Post Graduation • English

About Standard Chartered