Officer - Government Relations (UAE National)
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Key skills for this role
About the Role
Mashreq Corporate & Investment Banking Group seeks a Government Relations Officer to process and respond to requests from courts, police, and regulatory authorities across UAE and Qatar.
Key Skills for This Role
Responsibilities
- Process and handle UAE Court Orders as per approved procedures
- Process and handle Qatar Court Orders and LEA requests within defined SLAs
- Handle Police letters and enquiries across all UAE emirates
- Handle Public Prosecution and CID correspondence (UAE)
- Manage and respond to email enquiries received from government entities or stakeholders
- Process cases through Velocity MOFT system where applicable
- Ensure all correspondence complies fully with regulatory instructions and internal policies
- Monitor, coordinate, and follow up on assigned cases to ensure timely closure
- Support initiatives that improve operational efficiency and service quality within the unit
- Follow up on issues with internal stakeholders within Mashreq
- Maintain effective coordination with regulators and internal/external support teams
- Perform other tasks as assigned by line management
Requirements
- Process and handle UAE Court Orders as per approved procedures
- Handle Qatar Court Orders and LEA requests within defined SLAs
- Handle Police letters and enquiries across all UAE emirates
- Handle Public Prosecution and CID correspondence (UAE)
- Manage and respond to email enquiries from government entities or stakeholders
- Process cases through Velocity MOFT system where applicable
- Ensure all correspondence complies fully with regulatory instructions and internal policies
- Monitor, coordinate, and follow up on assigned cases to ensure timely closure
- Support initiatives that improve operational efficiency and service quality within the unit
- Follow up on issues with internal stakeholders within Mashreq
- Maintain effective coordination with regulators and internal/external support teams
- Perform other tasks as assigned by line management
Full Job Posting
Role Overview
- The Government and Regulatory Officer is responsible for processing, handling, and responding to requests and queries received from Courts, Police, Public Prosecution, and Minor Affairs authorities across the UAE and Qatar.
- Ensures that all customer and non customer cases are handled in a timely, accurate, compliant, and risk free manner.
- Supports the Manager and the team in meeting the objectives set by the unit Head by assisting with the execution of approved processes, controls, and requirements related to government and regulatory entities.
Key Responsibilities
- Process and handle UAE Court Orders as per approved procedures.
- Process and handle Qatar Court Orders and LEA requests within defined SLAs.
- Handle Police letters and enquiries across all UAE emirates.
- Handle Public Prosecution and CID correspondence (UAE).
- Manage and respond to email enquiries received from government entities or stakeholders.
- Process cases through Velocity MOFT system where applicable.
- Ensure all correspondence complies fully with regulatory instructions and internal policies.
- Monitor, coordinate, and follow up on assigned cases to ensure timely closure.
- Support initiatives that improve operational efficiency and service quality within the unit.
- Follow up on issues with internal stakeholders within Mashreq.
- Maintain effective coordination with regulators and internal/external support teams (e.g. Technology).
- Perform other tasks as assigned by line management.
Coordination
- Coordinates with branch managers, unit heads, and internal departments (CIBG, RBG, Operations, and Head Office) to support the resolution of issues raised by government entities, strictly in line with approved procedures, SLAs, and internal policies.
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