Officer - Government Relations (UAE National)
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Key skills for this role
About the Role
Mashreq is seeking a Government and Regulatory Officer to process and respond to requests from Courts, Police, and other authorities across UAE and Qatar. The role involves case processing, compliance, and coordination with internal departments.
Key Skills for This Role
Responsibilities
- Process and handle UAE Court Orders as per approved procedures
- Process and handle Qatar Court Orders and LEA requests within defined SLAs
- Handle Police letters and enquiries across all UAE emirates
- Handle Public Prosecution and CID correspondence (UAE)
- Manage and respond to email enquiries received from government entities or stakeholders
- Process cases through Velocity MOFT system where applicable
- Ensure all correspondence complies fully with regulatory instructions and internal policies
- Monitor, coordinate, and follow up on assigned cases to ensure timely closure
- Support initiatives that improve operational efficiency and service quality within the unit
- Follow up on issues with internal stakeholders within Mashreq
- Maintain effective coordination with regulators and internal/external support teams
- Perform other tasks as assigned by line management
Requirements
- Experience in processing government or regulatory requests
- Knowledge of UAE Court Orders and regulatory procedures
- Ability to coordinate with internal and external stakeholders
- Strong organizational and time management skills
Full Job Posting
Overview
- The Government and Regulatory Officer is responsible for processing, handling, and responding to requests and queries received from Courts, Police, Public Prosecution, and Minor Affairs authorities across the UAE and Qatar.
Key Responsibilities
- Process and handle UAE Court Orders as per approved procedures
- Process and handle Qatar Court Orders and LEA requests within defined SLAs
- Handle Police letters and enquiries across all UAE emirates
- Handle Public Prosecution and CID correspondence (UAE)
- Manage and respond to email enquiries received from government entities or stakeholders
- Process cases through Velocity MOFT system where applicable
- Ensure all correspondence complies fully with regulatory instructions and internal policies
- Monitor, coordinate, and follow up on assigned cases to ensure timely closure
- Support initiatives that improve operational efficiency and service quality within the unit
- Follow up on issues with internal stakeholders within Mashreq
- Maintain effective coordination with regulators and internal/external support teams
- Perform other tasks as assigned by line management
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