NSW | Head of Operations | Google

Lead the operational strategy and execution of the food program across Australia and New Zealand

Oversee culinary, café, micro-kitchen and catering operations across multiple cities and sites

Develop and manage the business plan in partnership with APAC operational leadership

Build a culture focused on hospitality, culinary excellence, efficiency and sustainability

Partner with senior client stakeholders and Compass country teams to deliver changing business priorities

Lead new business openings, mobilisations, concept launches and operational revitalisation projects

Manage financial performance, budgets, reporting and commercial outcomes across the portfolio

Ensure operational teams deliver within budget while maintaining strict program standards

Coach and develop operational leaders, including Unit Managers and subject matter experts

Build succession plans and strong talent pipelines across Australia and New Zealand

Align operations with marketing, procurement, people operations, finance, workplace safety and food safety functions

Ensure compliance with company guidelines, employment standards, Modern Awards and applicable enterprise agreements

Champion food safety, allergen management and workplace health and safety across all sites

Deliver timely reporting to APAC leadership, client representatives and Compass sector leaders

You are an experienced senior operational leader with a strong background in premium hospitality and complex, multi-site environments. You combine commercial discipline with a genuine passion for food, service and developing people.

You will bring:

Significant multi-site operational leadership experience within premium corporate dining, multi-unit restaurants or hotels

Experience managing operations across multiple cities, ideally throughout Australia and New Zealand

Strong client ownership and senior stakeholder management capability

Demonstrated experience leading senior Operations Managers, General Managers or Unit Managers

Exceptional commercial, financial and business planning skills

A proven record of improving profitability, sustainability and creativity across dining operations

Strong strategic thinking and the ability to turn complex operational challenges into practical solutions

Experience leading mobilisations, new business openings and operational improvement initiatives

Highly developed coaching, mentoring and talent development capability

Confidence presenting to team members, senior leaders and client partners

Strong communication, influencing and decision-making skills

The ability to remain positive, composed and solutions-focused under pressure

A genuine passion for exceptional food and hospitality

Flexibility to travel regularly across Australia and New Zealand

If you are a strategic and commercially focused operational leader who is passionate about exceptional food, outstanding hospitality and building high-performing teams, we would love to hear from you.

Join us and help set the standard for operational and hospitality excellence across Australia and New Zealand.