Key Account Manager EOI

Lead and grow a flagship account spanning six campuses across regional Victoria.

Build trusted relationships with stakeholders while driving service excellence, innovation and commercial outcomes.

Enjoy autonomy while remaining connected to a supportive national leadership team

Chartwells are specialists in providing catering and hospitality services in education. Our goal is to provide engaging and nutritious dining solutions tailored to support academic achievement at the highest levels. We partner with some of Australia's leading schools and universities, delivering exceptional hospitality experiences that support student wellbeing and success.

This is not your typical account management role. You'll be the face of Chartwells to our clients, travelling extensively throughout regional Victoria, building strong relationships, driving operational excellence, managing stakeholder expectations, and ensuring we consistently deliver exceptional outcomes for our education partners.

Manage and strengthen relationships across six regional education campuses

Act as the primary escalation point for client stakeholders and site leadership teams

Conduct regular site visits to ensure service, compliance and operational standards are met

Lead quarterly business reviews and strategic planning discussions

Identify opportunities to improve service delivery, client satisfaction and commercial performance

Partner closely with operational leaders to deliver consistent outcomes across multiple locations

Coordinate mobilisation activities, projects and service improvements as required

Monitor contractual obligations, reporting and performance metrics

Drive a culture of collaboration, accountability and customer excellence

Proven experience in key account management, client relationship management or multi-site operations

Exceptional organisational skills with the ability to manage competing priorities across multiple locations

Strong commercial acumen and experience managing customer expectations

Highly developed communication and stakeholder engagement skills

Comfortable travelling extensively throughout regional Victoria

Strong problem-solving capability with a proactive and solutions-focused mindset

Experience within hospitality, education, facilities management, retail or service-based industries highly regarded

Current Driver's Licence and willingness to travel regularly

If you're a relationship-driven professional who thrives on autonomy, travel, stakeholder engagement and making a genuine impact, we'd love to hear from you.

We are committed to providing a recruitment process that is fair, equitable and accessible for all. If you require adjustments or alternative methods of communication in the recruitment process, please reach out to us on either 1300TALENT or careers@compass-group.com.au