Non-Voice Customer Support (Chat Process)
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Key skills for this role
About the Role
TASC Outsourcing is hiring a Non-Voice Customer Support Specialist for a 6-month contract in Dubai. You will handle customer queries via live chat and email, resolve issues, and maintain records in CRM.
Key Skills for This Role
Responsibilities
- Handle customer queries via live chat and email in a timely and professional manner
- Provide accurate information about products, services, and company policies
- Resolve customer issues and complaints while ensuring high customer satisfaction
- Escalate complex cases to the relevant teams when required
- Maintain accurate records of customer interactions in the CRM system
- Meet productivity and quality targets, including response time and CSAT
- Follow company processes, SOPs, and data privacy guidelines
- Collaborate with internal teams to ensure timely issue resolution
- Identify recurring customer issues and provide feedback for process improvements
- Maintain a professional, empathetic, and customer focused communication style
Requirements
- 2–4 years of experience in Non Voice Customer Support / Chat Process
- Native or fluent Arabic speaker (English communication skills required)
- Strong written communication and typing skills in Arabic and English
- Proficient in MS Office and CRM/customer support tools
- Ability to work in rotational shifts, if required
- Immediate joiners preferred
Full Job Posting
Job Overview
- Job Title: Non Voice Customer Support (Chat Process)
- Type: 6 Months
- Work Location: Dubai
- Salary: AED 6500
- Industry: Retail
Responsibilities
- Handle customer queries via live chat and email in a timely and professional manner.
- Provide accurate information about products, services, and company policies.
- Resolve customer issues and complaints while ensuring high customer satisfaction.
- Escalate complex cases to the relevant teams when required.
- Maintain accurate records of customer interactions in the CRM system.
- Meet productivity and quality targets, including response time and customer satisfaction (CSAT).
- Follow company processes, SOPs, and data privacy guidelines.
- Collaborate with internal teams to ensure timely issue resolution.
- Identify recurring customer issues and provide feedback for process improvements.
- Maintain a professional, empathetic, and customer focused communication style.
Key Skills Required
- Native or fluent Arabic speaker (English communication skills required).
- 2–4 years of experience in Non Voice Customer Support / Chat Process.
- Strong written communication and typing skills in Arabic and English.
- Proficient in MS Office and CRM/customer support tools.
- Ability to work in rotational shifts, if required.
- Immediate joiners preferred.
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