NOC Support Engineer

About the Role

Work Arrangement

• The source metadata identifies the role as onsite in New Delhi, Delhi, India.
• The team operates continuously in a 24x7 environment.

Key Responsibilities

• Monitor production infrastructure, applications, services, and dashboards.
• Validate alerts, identify genuine incidents, and perform first-level troubleshooting.
• Analyze logs, metrics, and dashboards to identify impacted components.
• Troubleshoot Linux, application, cloud, network, CPU, memory, disk, service, connectivity, DNS, HTTP/HTTPS, API, and load-balancer issues.
• Monitor cloud infrastructure and perform basic health checks.
• Support Docker and Kubernetes production environments and coordinate with DevOps teams.
• Manage incidents, initiate critical-issue bridge calls, and follow escalation matrices.
• Maintain shift logs, incident timelines, and shift handovers.
• Identify recurring incidents, alert noise, and automation or process-improvement opportunities.

Required Skills

• 1–4 years of experience in NOC, production support, infrastructure support, cloud operations, or L1 DevOps.
• Good understanding of Linux and hands-on exposure to monitoring or observability tools.
• Ability to read logs and perform basic technical troubleshooting.
• Basic understanding of networking, DNS, HTTP/HTTPS, APIs, and load balancers.
• Basic understanding of AWS or cloud infrastructure.
• Basic knowledge of Docker and Kubernetes.
• Understanding of incident management, escalation, and SLA-based support.
• Familiarity with Jira, ServiceNow, or similar ticketing platforms.
• Good communication and coordination skills.
• Comfort working in a 24x7 rotational shift environment.

Good to Have

• AWS services such as EC2, VPC, IAM, S3, ELB, Auto Scaling, and CloudWatch.
• Grafana, Prometheus, Datadog, ELK, or Kibana.
• Jenkins, CI/CD, Bash or basic scripting, and Ansible.
• Production support in a high-availability environment and basic SRE, RCA, SLI/SLO understanding.

Candidate Profile