Noc Support Engineer - CCTV

NOC Support Engineer – CCTV Position Title: NOC Support Engineer – CCTV Department: Network Operations Center (NOC)

Andheri Reports To: NOC Manager / Operations Lead 1.

Role Overview The NOC Support Engineer – CCTV is responsible for monitoring, managing, and troubleshooting CCTV networks and surveillance infrastructure in real-time.

The role ensures system uptime, timely incident response, proactive maintenance, and endpoint health management while coordinating with on-ground field engineers and clients to ensure service continuity. 2.

Monitoring & Surveillance - Monitor CCTV systems, health dashboards, NVR/DVR feeds, and network alerts 24/7. - Track status of all devices including cameras, servers, storage, and network equipment. - Respond to system-generated alarms promptly. Incident Management - Diagnose and resolve first-level and second-level technical issues related to CCTV, network connectivity, NVR/DVR failures, and video retention issues. - Escalate unresolved issues to senior engineers or field teams as per SOP. - Log incidents in the ticketing system and ensure timely closure. Network & CCTV System Support - Perform health checks on CCTV endpoints, bandwidth, storage utilization, and video quality. - Troubleshoot IP camera issues, power supply failures, PoE switch problems, and configuration errors. - Assist with firmware updates, camera resets, and basic configuration tasks. Coordination & Communication - Coordinate with field technicians for on-site support and maintenance. - Provide detailed incident reports to management and clients. - Ensure communication throughout the ticket lifecycle. Documentation & Reporting - Maintain updated asset inventory for CCTV devices. - Prepare daily/weekly system performance and downtime reports. - Update knowledge base articles and troubleshooting guides. Compliance & SOP Adherence - Follow SLA, escalation matrix, and NOC operational guidelines. - Ensure CCTV data integrity, security compliance, and retention policies. 3. Required Skills & Qualifications Technical Skills - Hands-on knowledge of CCTV systems: IP cameras, analog cameras, NVRs, DVRs. - Understanding of networking: IP addressing, routing basics, switching, VLANs, PoE. - Experience with monitoring tools (VMS, NOC dashboards, SNMP-based tools). - Good understanding of storage systems (NAS/SAN preferred). - Familiarity with CCTV brands (Hikvision, Dahua, Honeywell, CP Plus, Axis, etc.). Soft Skills - Strong analytical and problem-solving skills. - Excellent communication and coordination abilities. - Ability to work in shifts (24/7 environment). - Attention to detail and ability to work under pressure. 4. Educational & Professional Requirements - Diploma/BE/BTech in Electronics, IT, Computer Science, or related field. - 1–3 years of experience in CCTV/NOC/network support roles. - Preferred Certifications: CCNA, CCTV/VMS vendor certifications, NOC/Network Monitoring Tools training. 5. Key Performance Indicators (KPIs) - Incident response time - SLA adherence - System uptime percentage - Ticket closure rate - Accuracy of reporting and documentation