(NOC) Supervisor Engineer

About 2p

Job Purpose

Network Monitoring & Incident Management

• Supervise real-time monitoring of network infrastructure, systems, and services.
• Ensure timely resolution and escalation of critical incidents (P1/P2) to the appropriate support teams.
• Monitor overall network performance and availability to maintain maximum uptime for business-critical systems.
• Oversee incident handling processes, root cause analysis (RCA), and business continuity execution.

Team Leadership & Shift Coordination

• Lead and manage NOC engineers across rotating shifts in a 24/7 operational environment.
• Conduct team training, coaching, and performance evaluations to ensure operational readiness.
• Ensure effective shift handovers and accurate operational communication between teams.
• Support resource planning and workforce coordination to maintain continuous operational coverage.

Performance Optimization & Reporting

• Identify network bottlenecks, latency issues, packet loss, and performance degradation areas.
• Generate and review daily and weekly reports related to network health, incidents, and service availability.
• Recommend operational improvements and optimization initiatives to the Technical Support Manager.
• Support automation initiatives for network monitoring and operational efficiency.

Stakeholder & Vendor Coordination

• Coordinate with internal support teams (L2/L3), vendors, ISPs, and clients during major incidents and escalations.
• Ensure timely communication and status updates for operational and service-impacting issues.

Mandatory

• Bachelor’s degree in Network Engineering, Computer Science, Information Technology, or a related field.
• Professional certifications:
• CCNA
• ITIL v4

Preferred

• Master’s degree in Network Security or Cybersecurity.
• Advanced certifications such as:
• CCNP

• PCNSA And PCBSA

• Fortinet NSE
• AWS or Azure Networking certifications

Mandatory

• Minimum 5 years of experience in network operations, including:
• Routing & switching
• Firewall administration
• SD-WAN and cloud networking
• Hands-on experience with SIEM platforms and network monitoring environments.

Preferred

• Minimum 2 years of experience leading NOC teams within 24/7 operational environments.
• Familiarity with:

• SAMA Cybersecurity Framework (CSF)

• NCA cybersecurity controls
• KSA government network and cybersecurity standards

Technical Skills

• Network monitoring and analysis tools such as:
• SolarWinds
• PRTG
• Wireshark
• NetFlow
• Incident response and escalation management aligned with ITIL practices.
• Root Cause Analysis (RCA) and Business Continuity Planning (BCP) execution.
• Firewall policy management and network security operations.
• IDS/IPS administration and DDoS mitigation concepts.
• Scripting and automation using Python or PowerShell.

Competencies

• Leadership and team management.
• Strong analytical and troubleshooting skills.
• Decision-making under pressure.
• Effective communication and stakeholder management.
• Operational excellence and customer focus.
• Accountability and continuous improvement mindset.