Customer Service Specialist (Urdu)
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Key skills for this role
About the Role
2P Perfect Presentation is looking for a Customer Experience Representative fluent in Urdu and English to handle customer inquiries across multiple channels. The role focuses on resolving issues, improving satisfaction, and ensuring a consistent positive experience.
Key Skills for This Role
Responsibilities
- Handle customer inquiries, requests, and feedback through various communication channels (phone, email, chat, social media, in person)
- Ensure timely and professional resolution of customer issues and complaints
- Maintain accurate records of customer interactions and follow up when needed
- Collaborate with internal teams to improve processes and customer experience outcomes
- Identify recurring customer issues and provide suggestions for service improvement
- Support customer retention and satisfaction initiatives
- Ensure compliance with company policies, service standards, and quality guidelines
- Contribute to reporting and tracking customer satisfaction and service performance
Requirements
- Fluency in Urdu and English (both spoken and written)
- Any educational background or relevant experience in customer service, customer experience, or related roles
- Strong communication and interpersonal skills
- Problem solving mindset with attention to detail
- Ability to work under pressure and manage multiple tasks
Full Job Posting
Role Overview
- The Customer Experience Representative is responsible for delivering a high quality customer journey across multiple touchpoints. This role focuses on understanding customer needs, resolving inquiries, improving customer satisfaction, and ensuring a consistent and positive customer experience across
Key Requirements
- Fluency in Urdu and English (both spoken and written) is essential to effectively communicate with and support a diverse customer base.
Key Responsibilities
- Handle customer inquiries, requests, and feedback through various communication channels (phone, email, chat, social media, in person, etc.).
- Ensure timely and professional resolution of customer issues and complaints.
- Maintain accurate records of customer interactions and follow up when needed.
- Collaborate with internal teams to improve processes and customer experience outcomes.
- Identify recurring customer issues and provide suggestions for service improvement.
- Support customer retention and satisfaction initiatives.
- Ensure compliance with company policies, service standards, and quality guidelines.
- Contribute to reporting and tracking customer satisfaction and service performance.
Qualifications & Requirements
- Any Educational background or relevant experience in customer service, customer experience, or related roles.
- Strong communication and interpersonal skills.
- Problem solving mindset with attention to detail.
- Ability to work under pressure and manage multiple tasks.
- Arabic English Urdu.
Skills & Competencies
- Professional communication
- Time management and organization
- Adaptability and teamwork
- Conflict resolution
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