(NOC) Supervisor Engineer
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Key skills for this role
About the Role
2P Perfect Presentation seeks a NOC Supervisor Engineer in Jeddah to oversee 24/7 network operations, manage incident response, and lead the NOC team. Requires a Bachelor's in Network Engineering or related field, CCNA certification, 3+ years NOC experience, and knowledge of monitoring tools like SolarWinds.
Key Skills for This Role
Responsibilities
- Supervise network monitoring activities and ensure timely incident resolution and escalation
- Lead and manage NOC engineers across shifts and ensure effective operational coverage
- Monitor network performance, availability, and service quality
- Oversee incident management, root cause analysis (RCA), and business continuity activities
- Coordinate with internal teams, vendors, ISPs, and clients during major incidents
- Prepare operational reports and recommend service improvement initiatives
- Support automation and process optimization efforts within NOC operations
- Conduct team coaching, performance reviews, and knowledge sharing activities
Requirements
- Bachelor's degree in Network Engineering, Computer Science, Information Technology, or related field
- CCNA certification required
- ITIL v4 certification preferred
- Minimum 3 years experience in Network Operations Center (NOC) environments
- Experience with network monitoring tools such as SolarWinds, PRTG, or similar
- Knowledge of routing & switching, firewalls, SD WAN, and network security concepts
- Experience in incident management, escalation processes, and root cause analysis
Full Job Posting
Company Overview
- 2P has been a leader in Saudi Arabia’s ICT landscape since 2004, delivering integrated technology solutions.
Key Responsibilities
- Supervise network monitoring activities and ensure timely incident resolution and escalation
- Lead and manage NOC engineers across shifts and ensure effective operational coverage
- Monitor network performance, availability, and service quality
- Oversee incident management, root cause analysis (RCA), and business continuity activities
- Coordinate with internal teams, vendors, ISPs, and clients during major incidents
- Prepare operational reports and recommend service improvement initiatives
- Support automation and process optimization efforts within NOC operations
- Conduct team coaching, performance reviews, and knowledge sharing activities
Requirements
- Bachelor's degree in Network Engineering, Computer Science, Information Technology, or related field
- CCNA certification required
- ITIL v4 certification preferred
- Minimum 3 years experience in NOC environments
- Experience with network monitoring tools such as SolarWinds, PRTG, or similar
- Knowledge of routing & switching, firewalls, SD WAN, and network security concepts
- Experience in incident management, escalation processes, and root cause analysis
- Basic scripting or automation knowledge (Python or PowerShell) is an advantage
Competencies
- Leadership and team management
- Analytical and problem solving skills
- Decision making under pressure
- Communication and stakeholder management
- Customer focus and continuous improvement mindset
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